Recovery Officer x 2 – Council tax & Business Rates

Recovery Officer x 2 – Council tax & Business Rates 150 150 TCLRec
Recovery Officer x 2 - Council tax & Business Rates
Interim Position

Oxford 0009 0DDF / 1

Posted: 8th July 2024 14:03
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  • Pay Rate:

    Up to £20.43 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday - Friday, normal working hours

  • This opening assignment is for 6 months

  • Oxford,

    OX1 1BX

What's involved with this role:

Interim Recovery Officer x 2 - Council Tax & Business Rates

Job Ref: Oxford 0009 0DDF / 1

Pay Rate: Up to £20.43 per hour PAYE depending on experience 

Hours per week: 37 Monday - Friday, normal working hours

Role Length: This opening assignment is for 6 months

City: Oxford

Standard DBS disclosure required for this role

The job will involve collecting monies owed, court attendance, payment plan negotiations, referring suitable debtors to Advice Centres, taking recovery action where a plan cannot be agreed and identifying suitable cases for legal enforcement or write-off.

Key Responsibilities:

  • Processing incoming data in accordance with legislation and Council Policies to ensure the collection of Council Tax, Business Rates is made correctly.
  • Interrogating and cross referencing on all data base systems that are available to verify liability and assist in the collection of monies due.
  • Following the recovery procedures to decide the best action to take to collect the money due.
  • Initiating contact and follow up with customers who have fallen behind with payments.
  • Obtaining up to date financial information to maximise customer income and negotiate repayment plans.
  • Maximising take up of benefits, discounts, exemptions and reliefs for those entitled to them.
  • Escalating cases to Senior Recovery Officers where normal recovery tools are ineffective or are challenged.
  • Recommending cases to be written-off where further recovery activity is not appropriates.
  • Support the development and delivery of the Revenues service, making recommendations to aid continuous improvement and ensure innovation is pursued and recognised.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



  1. Educated to GCSE level (or equivalent), including English and Maths at grade C or above.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
  2. Must have local authority council tax and business rates recovery experience.
  3. Experience of providing service to customers making sure their needs are understood, met, and managed.
  4. Able to manage a busy workload while remaining calm, meeting deadlines and exceeding targets.
  5. Experience of administering Council Tax, Business Rates, or experience of working in a financial, collection or debt recovery environment.
  6. Experience of recovering debts and the ability to advise appropriately customers with financial difficulties.
  7. Ability to interpret legislation and communicate information to non-specialists both verbally and in writing.
  8. Excellent negotiation skills to make realistic repayment plans with customers.
  9. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Oxford 0009 0DDF / 1
Recovery Officer x 2 - Council tax & Business Rates
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Oxford 0009 0DDF / 1
Recovery Officer x 2 - Council tax & Business Rates
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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