Quality & Improvement Support Officer x 2

Quality & Improvement Support Officer x 2 150 150 TCLRec
Quality & Improvement Support Officer x 2
Oxford, Oxfordshire
Contract / Temporary

Oxfordshire 5234021

Posted: 15th August 2023 15:38
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  • Pay Rate:

    Up to £12.69 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2 months

  • Oxford, Oxfordshire,

    OX1 1ND

What's involved with this role:

Temporary Quality & Improvement Support Officer x 2

Reference no:  Oxfordshire 5234021

Pay Rate: Up to £12.69 per hour PAYE depending on experience 

37 hours Monday – Friday, normal working hours

This opening assignment is for 2 months

City: Oxford, Oxfordshire

Hybrid working available

Basic DBS disclosure is listed as a requirement for this role

The postholder will support operational contract management and improvement activities to ensure high quality, value and performance of providers of Health, Education and Social Care services. These activities will include monitoring services and compliance with regulations, provider development and enabling effective commercial practice. They will work flexibly across the following tiers of need through a matrix management arrangement, based on priorities and workload as determined by Quality & Improvement Managers.

Key Receptibilities:

  • To support the monitoring of quality, value and performance of providers delivering Health, Education and Social Care services, particularly in relation to contract management support and financial administration.
  • Assist Quality & Improvement Officers in specific activities to address areas of provider underperformance, including documenting and co-ordinating development action plans.
  • Source, collate and analyse relevant data on providers to monitor their compliance with regulations, contracts or service agreements.
  • Identify areas of poor performance, risks and issues in relation to providers and bring these to the attention of Quality and Improvement Officers and Managers.
  • Source, collate and analyse relevant data on providers to measure quality, value and performance according to agreed measures and processes.
  • Assist Quality & Improvement Officers and Managers in enabling, building and maintaining effective working relationships with individual suppliers and the wider market.
  • Collect and maintain timely, accurate and robust data for the Quality and Improvement function on quality, value, performance and costs of providers and the wider market.
  • Undertake general administration activities required for the Quality and Improvement function, including meeting co-ordination and document preparation.
  • Plan and undertake engagement with service users, carers and families on the commissioned services they receive in order to support review and improvement of service provision.
  • Assist Quality & Improvement Officers with local, regional and national research, benchmarking and sharing of good practice across providers, encouraging innovation, creativity and continuous improvement in commissioned services.
  • Ensure that children and vulnerable adults are safeguarded at all times and in line with current legislation, and where appropriate to report areas of concern.
  • Support the development and implementation of effective commercial practice with specific providers, including streamlined financial arrangements and administration.


NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



  1. Minimum of 5 GCSEs.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Understanding of the purpose, value and effective delivery of operational contract management within the overall commissioning cycle.
  3. Ability to gather and analyse data on contract quality, value and performance using a range of sources, including service user engagement, to support quality and improvement activities.
  4. Knowledge of approaches to contract management and provider development, including addressing underperformance, building capacity and strengthening operational practice.
  5. Foundational skills in commercial and financial acumen to support monitoring of costs and assessing value for money and efficiencies.
  6. Broad knowledge of the purpose, policies and key legislation in relation to adults and/or children’s services.
  7. Ability to communicate effectively, build strong relationships and work flexibly with a wide range of stakeholders.
  8. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Oxfordshire 5234021
Quality & Improvement Support Officer x 2
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Oxfordshire 5234021
Quality & Improvement Support Officer x 2
Client Category: Local Authority

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