PT Selective Licensing Officer / Admin

PT Selective Licensing Officer / Admin 150 150 TCLRec
PT Selective Licensing Officer / Admin
OXFORD, Oxfordshire
Contract / Temporary

OCC 0008 B3E6 / 1

Posted: 2nd April 2024 14:43
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  • Pay Rate:

    £12.32 per hour PAYE

  • Hours per Week:

    22-30 Monday to Friday, normal working hours

  • This opening assignment is for 3 months until further notice

  • OXFORD, Oxfordshire,

    OX1 1BX

What's involved with this role:

Temporary PT Selective Licensing Officer / Admin

Reference no: OCC 0008 B3E6 / 1

Pay rate: £12.32 per hour PAYE

Hours per week: 22-30 Monday to Friday, normal working hours. Flexible on days/hours but must be consistent.

This opening assignment is for 3 months until further notice

City: OXFORD, Oxfordshire

First 3-4 months will be 100% office based - once fully trained will be a hybrid role

The work involved in this role is very diverse: from taking customer calls, to using detailed procedure notes and complex information systems to process applications, and responding to a high volume of emails. It’s fast-paced, where changes to the way you work need to be swiftly implemented to reflect ever-changing legislation, and where an ability to learn quickly and retain information is a definite advantage. Your experience of providing excellent customer service will also be used every day, as you make contact with customers via phone and email.

Key responsibilities:

  • Input data to register applications for Selective Licensing.
  • Process applications using agreed procedures and guidance to meet performance and quality targets.
  • Undertake regular training as required.
  • Work with the team to provide excellent customer service by ensuring phone and email cover during the team’s core hours (08:30-17:00 Monday-Thursday, 08:30-16:30 Fridays), and by meeting agreed targets in relation to call-answering.
  • Pro-actively seek to improve quality in processing, both as an individual and supporting others in the team to do so and engaging positively with feedback when provided.
  • Liaise with colleagues and external customers to resolve queries.
  • Complete work as allocated by senior staff, prioritising where needed to ensure that agreed targets are continuously met, escalating when appropriate.
  • Follow all Council procedures in respect of customer feedback, including complaints.
  • Carry out any other duty compatible with the overall objectives of the Selective Licensing Team.
  • Work collaboratively and in an integrated way with colleagues, other teams and across services, providing support and input where necessary.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

  • Numeracy and literacy skills or evidence of sound general education including GCSE Maths and English (or equivalent).

 

Experience:

  • Experience of providing excellent customer service.
  • Experience working by following complex procedures with attention to detail and accuracy.
  • Understand the importance of delivering excellent customer service in the workplace.
  • Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.

 

Skills & Abilities:

  • Good written and verbal communication skills.
  • Ability to prioritise and organise work to meet deadlines with minimal supervision, following on the job training.
  • Ability to problem-solve.
  • Confident in the use of ICT systems and ability to learn new systems. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

 

***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

 

SC

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: OCC 0008 B3E6 / 1
PT Selective Licensing Officer / Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: OCC 0008 B3E6 / 1
PT Selective Licensing Officer / Admin
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

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We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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