PT Neighbourhood Response Officer – Housing

PT Neighbourhood Response Officer – Housing 150 150 TCLRec
PT Neighbourhood Response Officer – Housing
Contract / Temporary

CLA 0009 111E / 1

Posted: 8th July 2024 12:23
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  • Pay Rate:

    £19.75 per hour PAYE

  • Hours per Week:

    22-23 Wednesday - Friday, normal working hours

  • This opening assignment is for 1-2 months

  • HIGHBURY EAST, London,

    N5 1JG

What's involved with this role:

Temporary PT Neighbourhood Response Officer – Housing

Reference no: CLA 0009 111E / 1  

Pay rate: £19.75 per hour PAYE

Hours per week: 22-23 Wednesday - Friday, normal working hours

This opening assignment is for 1-2 months

City: HIGHBURY, London

Hybrid working

Basic DBS required for this role

A Neighbourhood Response Officer is required to cover Haringey and Enfield and ensure that neighbourhoods are places that residents want to live. To understand local needs and work collaboratively with other teams, residents’ groups and external partners, ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered. Investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies. Successful delivery will involve a strong collaborative approach across teams and departments, local partners and residents. Experience of estate inspections and ASB is essential for this role.

Key responsibilities:

  • Develop and deliver neighbourhood plans and local offers.
  • Deliver a programme of regular estate inspections and prioritise fire safety risk assessment follow up work.
  • Work with local residents’ groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
  • Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
  • Liaise with other departments on neighbourhood improvements and services.
  • Visit customers in breach of their tenancy or lease agreement where tasked to do so. Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
  • Conduct viewings and sign ups or tenancy assignments.
  • Attend court to represent and/or provide witness statements as required.
  • Conduct evictions and attend stay hearings.
  • Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
  • Assist with major incidents and the decanting of tenants.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Full driving licence with use of own vehicle.



  • Experience of estate inspections and ASB essential.
  • Experience of Court attendance beneficial.
  • Experience of providing good customer service.
  • Experience of dealing with customers in person and of working with external partners.
  • Experience of working to plans and targets.


Skills & Abilities:

  • Excellent communication skills, able to adapt approach to the audience
  • Ability to regularly travel across the region.
  • Customer focused and enjoy working with people in the community.
  • Able to develop effective working relationships with colleagues across and external agencies.
  • Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold them to account
  • The ability to exercise good judgement.
  • Confident and able to work alone with a positive mind set with a focus on solutions rather than obstacles.
  • Resilient and able to respond to change and new ways of working positively.
  • Able to work early evenings and occasional weekends if required. Willing to respond at short notice in the event of a major incident.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Full Driving licence, access to a vehicle or access to means of mobility support.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: CLA 0009 111E / 1
PT Neighbourhood Response Officer – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: CLA 0009 111E / 1
PT Neighbourhood Response Officer – Housing
Client Category: Local Authority

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

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