Neighbourhood Housing Officer – Neighbourhood Services

Neighbourhood Housing Officer – Neighbourhood Services 150 150 TCLRec
Neighbourhood Housing Officer - Neighbourhood Services
Contract / Temporary

Gateshead 1000547214703030

Posted: 15th November 2023 17:44
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  • Pay Rate:

    £13.17 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 4-5 months


    NE8 1HH

What's involved with this role:

Temporary Neighbourhood Housing Officer x3 - Neighbourhood Services

Reference no: Gateshead 1000547214703030

Pay Rate: £13.17 per hour PAYE

35-37 Monday – Friday, normal working hours

Also Part Time x 2 roles: Thursdays, Fridays and alternate Wednesdays and Monday, Tuesdays and altenate Wednesdays 

Please state clearly on your application which role you are applying for - FT or PT and if PT which days you are applying for

This opening assignment is for 4-5 months

City: GATESHEAD, Tyne & Wear 

Vehicle and Drivers licence essential

To deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies. Supporting tenants and helping to create safe and clean sustainable neighbourhoods. Full time position Monday- Friday 9am-5pm typical hours (subject to business needs) and part time positions are Thursday, Friday and alternate Wednesdays and Monday, Tuesday and alternative Wednesdays. Please state clearly on your application which role you are applying for - FT or PT and if PT which days you are applying for.

Key Responsibilities:

  • Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.
  • Become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
  • Work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
  • Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
  • Provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
  • Proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
  • Undertake reviews of fixed term and introductory tenancies.
  • Provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
  • Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.
  • Liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.


NB: Please feel free to apply to us direct via jo[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • 5 GCSE’s A - C or 9 - 4 including Maths and English or relevant demonstrable experience.
  • Evidence of continual professional development and a willingness to undertake additional training as required.
  • Hold a professional housing qualification desirable.



  • Knowledge of housing and social care issues.
  • Knowledge of housing related legislation desirable.



  • Experience of dealing with potentially difficult situations.
  • Experience of providing support to vulnerable customers.
  • Experience of effective negotiation and communication skills both verbal and written.
  • Experience of effective partnership working.
  • Experience of managing and prioritising a varied workload.


Skills & Abilities:

  • Good organisation and time management skills
  • Effective ICT skills – including working knowledge of the Microsoft office packages
  • Vehicle and drivers’ licence or ability to meet the travel requirements of the role.


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Full Driving licence, access to a vehicle or access to means of mobility support.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Gateshead 1000547214703030
Neighbourhood Housing Officer - Neighbourhood Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Gateshead 1000547214703030
Neighbourhood Housing Officer - Neighbourhood Services
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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