- Pay Rate:
£15.31 per hour PAYE
- Hours per Week:
15 Monday – Friday, 08:30-17:15
This opening assignment is for 2 months
- DORCHESTER, Dorset,
Temporary PT Housing Reviewing Officer
Reference no: Dorset 5243938
Pay rate: £15.31 per hour PAYE
Hours per week: 15 Monday – Friday, 08:30-17:15
This opening assignment is for 2 months
City: DORCHESTER, Dorset
Worked days can discussed and some presence in the office may be required
Basic DBS required for this role
A PT Housing Reviewing Officer is required to carry out statutory reviews under the Housing Act 1996, Parts VI and VII, under the supervision of the Service Managers for Housing Solutions Manager and Homelessness, Prevention and Housing Advice Manager. To carry out review requests on housing allocations and homelessness decisions ensuring all decision are consistent with the council’s legal responsibilities towards residents and be responsible for the co-ordination of complaints, MP and Councillor enquiries. To respond to freedom of information requests and to support the development of service improvements. Worked days can discussed and some presence in the office may be required.
- Carry out statutory reviews under the Housing Act 1996, Parts VI & VII. To understand the statutory requirements of the s202 Review and s204 Appeal processes, to ensure that the Council complies with these requirements on every case which is reviewed.
- Draft complex review decision letters ensuring they comply with law, good practice and the need to communicate complicated legal concepts to homeless applicants in plain, accurate English.
- Provide reports and statistics about the review function and decision making of the Housing teams and provide training as appropriate.
- Be the first point of contact and co-ordinate Freedom of Information requests reporting to the Corporate FOI Officer within set deadlines.
- Be the first point of contact for MP enquiries and complaints, ensuring all enquiries are recorded, forwarded to the relevant manager and responses kept centrally.
- Assist the Service Manager for Housing Strategy and Performance to review the service by identifying and making recommendations regarding changes or improvements to practices.
- Coordinate each complaint including ombudsman, MP and Councillor enquiries and pass to the relevant housing service manager or the corporate director as appropriate.
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Education to A level (or equivalent) including Maths and English.
- Experience in housing reviews.
- Minimum of 5 years relevant experience in a local authority housing service.
- Experience of conducting customer focussed interviews and doing home and site visits to gather information and to complete the review investigations.
- Experience of prevention of homelessness using a wide range of prevention tools and techniques.
- Proven experience of being able to work effectively with minimal supervision.
- Proven experience of working within a confidential environment.
- Thorough understanding and working knowledge of the Housing Act 1996, Part VI, Part VII, s160A, Homelessness (Review Procedure etc.) Regulations 2018, The Homelessness Code of Guidance for Local Authorities (2018), Allocations of accommodation: guidance for Local Housing Authorities in England (2012), case law, other relevant legislation and the Dorset Homechoice Common Allocations Policy.
- Have and maintain up to date knowledge of case law and its effect on statutory decisions.
- Proven knowledge and experience of effectively dealing with a wide range of housing options and homelessness issues.
- Working knowledge of the operation of the Housing Register and decisions relating to this.
Skills & Abilities:
- An effective communicator.
- Ability to understand the Allocations scheme and the legal framework governing application for and the allocation of housing.
- Excellent verbal communication skills including the ability to explain decisions and the review process to vulnerable customers, as well as to deal with solicitors’ representatives and other professionals from various organisations.
- Excellent letter-writing skills with the ability to manage and organise vast amount of information.
- 1Be adaptable, resourceful, and able to work unsupervised. Organise own workload effectively, prioritising tasks and working to defined deadlines.
- Able to deal with and resolving non-straightforward and complex queries.
- Ability to negotiate calmly, sympathetically and objectively with distressed or angry customers, in order to obtain information and to negotiate successful outcomes to complaints.
- Able to travel to different locations. Full UK driving licence.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Full Driving licence, access to a vehicle or access to means of mobility support.
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PT Housing Reviewing Officer
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
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