Temporary PT Family Wellbeing Centre Support Officer / Admin

Reference no: Brent 5225478

Pay rate: £16.09 per hour PAYE

Role Length:  This opening assignment is for 1-2 months

Enhanced DBS required for this role

A Family Wellbeing Centre Support Officer is required to provide administration and reception support to managers and front line staff across the Early Help Service and, along with practitioners, provide a welcoming first point of contact at the Family Wellbeing Centres.

Key responsibilities:

• Greet visitors and provide a welcoming first point of contact, dealing confidently and constructively with enquiries in a helpful manner. Assist centre users with digital self service points and provide a positive customer facing service to families, young people, delivery partners and other agencies.
• Deliver tailored and holistic support to assist vulnerable families who may not find it easy to access help through mainstream services or online facilities, identifying the need for additional support and assisting them in connecting with the help required in the centre. Arrange referrals to appropriate agencies/providers (i.e. Citizen Advice, Law Centre, and JCP) and arrange services to provide a home visit when the right is support is not available on the day.
• Database maintenance – access and update relevant databases and generate reports for management information in a timely and efficient manner.
• Responsible for taking electronic payments from service users and providers and raise PO’s and invoices as necessary.
• Support all staff, partner agencies and all those delivering activities to collect attendance, record all contacts and provide this information to the FWC Support Officer.
• Maintain a detailed knowledge of the services available to families in the centres and where to signpost for other areas of advice and guidance, including housing, welfare benefits, employment support.
• Work in close partnership with Children and Families Information service ensuring easy access to current information.
• Create publicity, centre programmes and other documents, reports and respond to correspondence as required.
• Take responsibility for ensuring that all displays and notices are up to date and have relevant information for all Centre users, including schedules, any changes to schedules, H&S and other policy notices.
• Organise and maintain records and documents, ensure all new family’s details are registered and processed and maintain referral, service activity and service user information on all appropriate systems.
• Carry our fire drill/tests.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

• Educated to at least Level 3 or equivalent.
• A relevant administrative/business qualification or equivalent experience.
• Evidence of significant relevant Continuing Professional Development (CPD).

Experience:

• Experience of providing front-line reception support in a busy environment.
• Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
• Experience of providing support to management.
• Experience of setting up databases and/or spread-sheets to collate and record statistical, financial, and/or other information.
• Experience of working to deadlines with competing priorities in a busy environment.
• Experience of managing premises.

Knowledge:

• Knowledge and experience of administrative systems, databases, and IT, including setting up databases to collate and record statistical, financial, and/or other information.
• Knowledge and experience of producing detailed reports from multiple information sources.
• Excellent knowledge of services and resources for families.
• Brent financial processes, PO and invoicing.

Skills:

• Excellent communication skills.
• Ability to communicate clearly in writing and verbally with service users, carers and other professionals.
• Ability to work in partnership with other agencies.
• A collaborative corporate player with a strong team spirit and respect for others.
• Ability to demonstrate a customer focused approach with a personal commitment to service improvement, equality, diversity and inclusion.
• Ability to create positive family friendly environment, with informative, relevant material available for families and partners.
• Ability to prioritise tasks and workload.
• Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.