PT Casual Carelink Controller

PT Casual Carelink Controller 150 150 TCLRec
PT Casual Carelink Controller
Contract / Temporary

Bury 0008 0A61 / 1

Posted: 25th October 2023 14:55
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  • Pay Rate:

    £10.60 per hour PAYE

  • Hours per Week:

    15 Monday – Friday, 06:00 – 14:15

  • This opening assignment is for 6 months


    BL2 6RT

What's involved with this role:

Temporary PT Casual Carelink Controller   

Reference no: Bury 0008 0A61 / 1 

Pay Rate: £10.60 per hour PAYE 

15 Monday – Friday, normal working hours 

This opening assignment is for 6 months  


Applicants need to be flexible in their approach, and able to work occasional shifts which may include Day, Evening and Night work.  Weekends and public holidays. 

Most cover is planned, however a requirement for cover can occur at short notice on rare occasions. 

Whilst it is not a requirement of the role to drive, Access to personal transport to and from work is advantageous. 

Primary role is to receive calls via the Social alarm system, and provide support, advice and reassurance to a range of vulnerable groups. Full training in equipment used will be given, though an understanding of social alarm receiving systems, particularly 'PNC 8' is an advantage 

Key Responsibilities: 


  • To respond to calls made to the Care-Link service from Technology Enable Care (TEC) equipment and apps, assess each situation to determine the best course of action and contact relatives, key holders, carers or emergency services as appropriate.  
  • Carry out routine testing of equipment units and replace batteries, reporting any faults to the suppliers’ engineer and recording all tests.  
  • Maintain and re-program equipment dispersed alarms, ready for re-use and keep an accurate stock control of the equipment.  
  • Maintain up-to date and accurate records relating to customers, accounts and operational matters, on a computerised database and ensure the security of data by making backups at required intervals.  
  • Liaise with Financial Services regarding new customers in the private sector.  
  • Ensure that the voice recording systems are always operational.  
  • Answer enquiries from the public and potential customers concerning the Care-Link service and sheltered schemes.  
  • Pass on repair requests to the Six Town Housing.  
  • Liaise with the customer’s carers to promote their health and well-being.  
  • Provide information as required to assist the Support workers in relation to the installation of new alarm units 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Experience of dealing with people requiring help and assistance, especially in difficult situations  
  • Experience in providing a front line service  
  • Experience of maintaining records, both hard copy and computerised  
  • Experience of general admin procedures 
  • Experience of dealing with people requiring help and assistance, especially in difficult situations 


Skills & Abilities: 

  • Must have excellent communication skills, particularly over the telephone 
  • Ability to empathise with people in difficult situations  
  • Ability to communicate effectively, particulalrly over the telephone  
  • Ability to work without close supervision and under own initiative  
  • Ability to work as part of a team  
  • Ability to work shifts, occasionally at short notice, including nights, weekends and during public holidays 
  • must have basic computer literacy, and be able to use windows applications such as outlook and word 
  • Must be able deal effectively with emergency situations, changing priorities, and be able to effectively manage their own work load. 
  • Must be able to work independently without direct supervision 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Bury 0008 0A61 / 1
PT Casual Carelink Controller
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Bury 0008 0A61 / 1
PT Casual Carelink Controller
Client Category: Local Authority

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