PT Accommodation Advisor – MOD

PT Accommodation Advisor – MOD 150 150 TCLRec
PT Accommodation Advisor - MOD
Contract / Temporary

SGN 5240366

Posted: 15th November 2023 14:09
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  • Pay Rate:

    £12.00 per hour PAYE

  • Hours per Week:

    22.50 Tuesday – Thursday, 10:00 - 14:00

  • This opening assignment is for 3 months

What's involved with this role:

Temporary PT Accommodation Advisor - MOD

Reference no: SGN 5240366

Pay Rate: £12.00 per hour PAYE

22.50 Tuesday – Thursday, 10:00 - 14:00

This opening assignment is for 3 months


This is a home working role with at least one day on site per week attending move in an move out appointments.

You will be responsible for the excellent delivery of a range of customer services, supporting customers, contractors and other visitors to the busy MOD scheme, as well as liaising with customerscontacting us by phone, email and other means.

You’ll be confident in carrying out void inspections and creating lists of works required whilst the property is empty. You’ll also play a key role in using a range of computer-based systems to undertake a range of activities, from recording accurately activities and reporting maintenance repairs to raising purchase orders

Key Responsibilities:

  • To take responsibility to deliver the right outcome for customer in a safe and timely way.
  • Deliver first point of contact resolution to customer transactional queries, responding to telephone calls, emails and face to face enquires in a polite, customer friendly manner being attentive and empathetic to the customers needs providing a customer focused quality service
  • Offer multi-skilled responses to customer queries in Housing, Repairs, Complaints and all other business service areas as required
  • Utilising knowledge, systems and processes to support customers through the full arrival and departure process, including viewings, bookings, the issuing of tenancy agreements, right to rent checks, check-in and post-arrival support.
  • Liaise with and undertake requests from Trusts, universities, medical agencies and other external key partners, utilising a can-do approach displaying excellent customer care.
  • Take the lead in owning customer repairs and maintenance requests, ensuring these are entered on to relevant systems, allocated to appropriate colleagues or contractors and that any orders or instructions are issued, focusing on seeking swift resolution to ensure customer satisfaction.
  • Ensure accurate input of relevant data (notes, actions, agreed plans with customers) into the systems
  • Assist the Accommodation Manager in the collection of customer feedback to support in the creation and delivery of service improvement opportunities.
  • Undertake a range of transactional financial activities to support customers and operation, including setting up direct debit payment instructions, processing refund requests, customer account adjustments, resident recharges and reconciling payments made on a daily basis to ensure accurate accounting

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Have GCSE grade C or above (or equivalent) in Maths and English.


  • Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations
  • Knowledge and skills in practices and procedures applicable to the role, with the ability to develop a working knowledge of the key principals and differences between different types of tenancy agreement.


  • Experience of working in a fluid environment and the ability to adapt to meet current needs.

Skills & Abilities:

  • Able to work independently and as part of a team to meet goals within set timeframes.
  • Able to relate to customers and show empathy to understand customer's situation and to be able to agree most appropriate resolution
  • Ability to impact assess and to understand the difference between ‘major’ and ‘minor’ data issues.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: SGN 5240366
PT Accommodation Advisor - MOD
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: SGN 5240366
PT Accommodation Advisor - MOD
Client Category: Local Authority

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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