Prevention & Casework Officer x3 – Housing Options

Prevention & Casework Officer x3 – Housing Options 150 150 TCLRec
Prevention & Casework Officer x3 - Housing Options
Contract / Temporary

Cornwall 5239458

Posted: 1st November 2023 17:18
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  • Pay Rate:

    £14.35 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    PL31 2FR

What's involved with this role:

Temporary Prevention & Casework Officer x3

Reference no: Cornwall 5239458

Pay Rate: £14.35 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 2-3 months


Enhanced DBS disclosure required

To ensure that the Council professionally and compassionately carries out its statutory duties to the homeless and that, wherever possible, no vulnerable customers or children suffer harm or loss of life through sleeping on the streets in Cornwall. Ensure an effective Housing Options Service is provided to Cornwall’s clients in housing need, including assessment and advice on Housing and related support.

Identify people who may be at risk of homelessness at the earliest possible opportunity and work proactively with those identified to prevent and relieve their homelessness. To provide comprehensive housing related advice and information service in accordance with the Homelessness Reductions Act 2017 and ensure decisions made in line with legislation, case law and local policies

Key Responsibilities:

  • Provide a highly professional, empathic and client-centred response for clients approaching with a range of housing and homelessness problems, treating the applicants with respect and sensitivity at all times.
  • Provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the client and issuing personalised housing plans in preventing or relieving homelessness irrespective of the customer’s priority need or intentionality status
  • Interview all applicants who approach the Council in housing need, to determine what actions can be taken to resolve the issues that are threatening them with homelessness and agreeing a personal housing plan aimed at securing their occupation of their current accommodation. If this is not possible, or appropriate, help them to secure alternative accommodation before the eviction takes place.
  • Conduct home visits to appropriate locations both inside and outside of the county, as and when is necessary, to assist in the investigation of homelessness applications.
  • Deliver an excellent customer service to all our customers by providingexpert information and advice ensuring that knowledge of relevant housing law, policies, pathways and local options is maintained and up to date, including a good understanding of the functions and duties of other key agencies and welfare rights
  • Be able to give advice regarding security of tenure, rights to matrimonial homes, injunctions and transfers, illegal evictions and landlord and tenant disputes.
  • Be able to give advice on prospects for rehousing via the Council’s Choice Based Lettings Scheme and to advise of more realistic alternative options if necessary
  • Keep abreast of developments in all aspects of private sector housing law, including the Protection from Eviction Act 1977 as amended and tenancy rights under the Housing Act 1988 1996 and 2004 Act.
  • Assess and determine to what extent legal action should be initiated or defended and the tactics as appropriate, in the  exercise of our powers and duties under the Protection from Eviction Act 1977, Housing Act 1996 and other relevant legislation in all cases.
  • Investigate allegations of Harassment, unlawful eviction, in the private rented sector, and other non-public sector cases, and take action, as appropriate, to remedy the situation

NB: Please feel free to apply to us direct via jo[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.


  • Holds an appropriate professional qualification in housing at L2 or above


  • Must have knowledge of the Homelessness Reduction Act as the role will include triage and assessment of cases approaching the Council
  • Understanding of benefits, housing and homelessness legislation, in particular Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) and housing options


  • Experience of and a commitment to, building relationships with and working collaboratively with a range of statutory and voluntary agencies in order to deliver excellent outcomes for clients

Skills & Abilities:

  • High level administrative and self-organisational skills
  • Excellent communication skills with good interpersonal skills, and the ability to act with tact and diplomacy, as well as deal
  • with challenging behaviour and complex needs – proven record of calm and measured responses and able to manage in a crisis
  • Excellent negotiation skills and the ability to positively manage conflict resolution


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Cornwall 5239458
Prevention & Casework Officer x3 - Housing Options
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Cornwall 5239458
Prevention & Casework Officer x3 - Housing Options
Client Category: Local Authority

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Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

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