Payroll and/or Pension Officer

Payroll and/or Pension Officer 150 150 TCLRec
Payroll and/or Pension Officer
Contract / Temporary

Surrey 96388

Posted: 9th July 2024 14:27
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  • Pay Rate:

    £17.50 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    RH2 8EF

What's involved with this role:

Temporary Payroll and/or Pension Officer

Reference no: Surrey 96388

Pay rate: £17.50 per hour PAYE

Hours per week: 35-37 Monday - Friday, normal working hours

This opening assignment is for 2-3 months


Hybrid working

Perform accurate and timely employee administration and transaction processes using systems (Unit 4) where appropriate, to agreed standards and targets. Create, maintain and process documentation, records and data to agreed procedures and standards. They will contribute to and recommend changes and improvements to develop the level of service provided by the team to customers. 

Receive and resolve straightforward and advanced queries from employees/managers or schools, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes.

Key Responsibilities:

  • Ensure payroll and/or pension processing, administration and employee enquiries are dealt with in a timely and accurate manner. 
  • Hold responsibility for providing exceptional customer service to employees and stakeholders while maintaining a high level of accountability and accuracy in all payroll-related activities. This role requires a strong technical acumen in payroll processing and relevant qualifications / experience to ensure compliance with payroll regulations. 
  • Serve as the primary point of contact for all payroll inquiries and ensure a positive, courteous, and supportive experience for employees. 
  • Oversee the work of junior payroll staff and providing support and guidance where required. 
  • Supervise the accuracy and quality of payroll /pension processing.
  • Support the training and onboarding efforts of new team members.
  • Handling advanced / complex payroll / pensions calculations and issues. 
  • Identifying and supporting process improvement initiatives to improve efficiency and enhance overall payroll operations. 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Educated to A level or equivalent, or able to evidence ability at an equivalent level. 
  • Relevant HR, Management, business administration or financial qualification to NVQ Level 3/4, or able to evidence knowledge and understanding of relevant disciplines. 


  • In depth knowledge of payroll and/or pensions laws, regulations, and taxation rules.


  • Previous relevant work experience. 
  • Experience of maintaining and improving business/ database systems/secretarial processes and systems (as appropriate). 
  • Significant experience working in a customer facing environment
  • Payroll and/or Pension experience and understanding.

Skills & Abilities:

  • Good written and oral communication skills with the ability to build sound relationships with customers to improve customer service. 
  • High level administrative/organisational and analytical skills. 
  • Good IT skills. 
  • Ability to work with others to achieve objectives and improve customer service.
  • Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Surrey 96388
Payroll and/or Pension Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

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Job Ref: Surrey 96388
Payroll and/or Pension Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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