Notice Processing Officer

Notice Processing Officer 150 150 tcl-admin
Notice Processing Officer
ROMFORD, LONDON
Contract / Temporary

Havering RQ732033

Posted: 11th November 2022 16:28
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  • Pay Rate:

    £12.92 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 4-5 months

  • ROMFORD, LONDON,

    RM1 3BB

What's involved with this role:

Notice Processing Officer   

Reference no: Havering RQ732033   

Pay rate £12.92 per hour PAYE   

To investigate and respond to correspondence, challenges, representations and appeals in accordance with both statutory and non-statutory processes 

Key responsibilities: 

 

  • Investigating all challenges and representations received against disputed PCNs critically assessing the outcome before responding to the motorist with the formal decision  
  • Responding to all formal and informal correspondence relating to the PCN lifecycle in a clear consistent manner  
  • Liaising with Enforcement Agents to resolve disputed PCNs, administering the returns process ensuring that the debt is considered within legal constraints and according to policies and procedures  
  • Responding to debt recovery enquiries from customers who may be distressed or vulnerable and decide the appropriate action to progress the debt.  
  • Dealing with the debt recovery process including Witness Statements/Statutory Declarations, reviewing and preparing cases where Council opposes the filing of court documentation issuing correct documentation to all parties 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • City & Guilds (or equivalent) Assured Notice Processing 
  • An understanding of applying parking or similar legislation and statutory processes that need to be followed when dealing with high levels of correspondence 
  • Experience of working in a parking environment or at least 2 years’ experience of working in a customer service environment 
  • Experience of working in a busy target driven environment with competing demands having the ability to prioritise and manage own workload 
  • Experience of communicating effectively with members of the public in difficult and challenging situations with the ability to communicate effectively with irate customers who are challenging the issue of PCNs 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 

 

Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 

ALD 

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application


Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Havering RQ732033
Notice Processing Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.


Job Ref: Havering RQ732033
Notice Processing Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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