Neighbourhood & Tenancy Officer

Neighbourhood & Tenancy Officer 150 150 TCLRec
Neighbourhood & Tenancy Officer
Contract / Temporary

R&B (HQ) TCL 14373

Posted: 8th September 2023 11:15
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  • Pay Rate:

    £14.44 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    RH2 0SH

What's involved with this role:

Temporary Neighbourhood & Tenancy Officer   

Reference no: R&B (HQ) TCL 14373     

Pay Rate: £14.44 per hour PAYE   

37 Monday – Friday, normal working hours 

This opening assignment is for 3 months  


Leading on capital programmes and contract management across the council’s housing assets ensuring it complies with all statutory regulations, approved Codes of Practice, official guidance standards and best practice. The post holder will ensure that a robust performance management system is in place to ensure effective compliance is achieved. The post holder will be responsible for the management of all Capital contracts. 
The post holder will be responsible for the management of the capital programmes and contracts team 

Key Responsibilities: 


  • Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Neighbourhood and Tenancy Team and the wider Housing Service of which you are an integral part.  
  • Take full ownership and accountability for your neighbourhood and property portfolio, acting as a key and pivotal stakeholder in the local community and co-ordinator of the delivery of superior quality services that are compliant, customer centric and have high regard for equality, diversity, understanding and respect for people and their circumstances.  
  • Ensure your neighbourhoods have clear action plans developed that are designed to improve health and safety of the environment, feed into asset management capital spending plans, reduce anti-social behaviour and environmental crime and that as lead stakeholders, your plans include all relevant agencies and key stakeholders. 
  • Ensure you neighbourhoods are regularly inspected and inclusive of residents and key stakeholders in the community and that regular feedback is given to the Capital Team on behalf of all stakeholders on general condition, suggestions for planned improvement works and the management of various contracts for the provision of services to tenants and leaseholders.  
  • Ensure that all matters relating the management of tenancies and leases are managed promptly in strict accordance with legislation, policy, and procedure and with the highest degrees of integrity and professional standards.  
  • Ensure every tenancy, lease and property in your neighbourhoods are inspected and audited annually and any identified breaches are subjected to case management and a clear, staged remedial action plan is developed and co-ordinated, inclusive of multiple agencies if necessary, and that the plan is followed through to an outcome. 
  • Ensure the best use of Council housing stock by promoting and supporting tenants under occupying their homes, to downsize wherever possible.  
  • Ensure reports of anti-social behaviour (ASB) are responded to promptly and effectively and in compliance with and full use of legislation and take ownership of cases, planning, leading and co-ordinating multi agency responses where necessary.  
  • Keep thorough, factually accurate and readily auditable case files and be capable of producing high quality reports and statements, attending, and representing the Council at court as a witness where it becomes necessary.  
  • Ensure all emerging safeguarding risks in adults and children are recognised and are actively in prioritised as cases and responses are driven to successful outcomes.   
  • Ensure that, where it is professionally and bilaterally supported, tenants are fully supported in securing priority managed moves, including but not limited to supporting applicants with making applications to join the Housing Waiting List and preparing comprehensive and evidenced reports for senior management approval. 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 



  • Have or be willing to work towards CIH Professional qualification Level 3 or other relevant qualification  
  • GCSEs or equivalent including English, Maths and or a second language at Grade A-C 



  • Sound knowledge of housing legislation, regulation, and policy in relation to the provision of tenancy, leaseholder and housing management services and its practical application in various circumstances  
  • Knowledge and experience of the provision of neighbourhood management services, including health & safety and contract monitoring 



  • At least three years demonstrable experience of working within a social housing Service 
  • Extensive experience of undertaking casework for housing management processes  
  • Extensive experience of managing nuisance & ASB, including coordinating multi agency responses, preparation for applications to civil courts and making representation at court 
  • Experience of effectively and meaningfully engaging customers and stakeholders in the provision of services 
  • Demonstrable experience of collaboration and partnership working that has achieved excellent outcomes or better performance 


Skills & Abilities: 

  • Manage your own performance and support others to achieve their goals, playing your part in providing excellent service delivery 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: R&B (HQ) TCL 14373
Neighbourhood & Tenancy Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: R&B (HQ) TCL 14373
Neighbourhood & Tenancy Officer
Client Category: Local Authority

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