Neighbourhood Services Coordinator – Housing

Neighbourhood Services Coordinator – Housing 150 150 TCLRec
Neighbourhood Services Coordinator – Housing
Kensington, London
Interim Position

K&C 5242708

Posted: 1st February 2024 14:08
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  • Pay Rate:

    £22.36 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 1 month

  • Kensington, London,

    SW10 0DS

What's involved with this role:

Interim Neighbourhood Services Coordinator – Housing

Reference no:  K&C 5242708

Pay Rate: £22.36 per hour PAYE 

Hours per week: 36 Monday – Friday, normal working hours

Role Length: This opening assignment is for 1 month

City: Kensington, London

Enhanced DBS disclosure is listed as a requirement for this role

The purpose of the role is to deliver outstanding services to residents living in council owned/managed properties and embed a culture of a resident first approach.

Key Responsibilities:

  • Be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved with resolving enquiries and issues that arise on behalf of residents.
  • Provide a joint up service and ensure that other services are part of a coordinated approach, this will include being a representative for tenants/leaseholders when there are concerns with other teams’ service standards, such as repairs either within properties or communal.
  • Establish a close working relationship with key teams and services, such as caretaking, income, repairs, social services.
  • Provide a whole person approach to resolving matters for residents and ensuring that we are striving to deliver excellent landlord services.
  • To be responsible for housing management case work on a dedicated patch and ensure that as a neighbourhood officer, they are accessible to residents and other agencies/teams.
  • Identify and assist tenants that are struggling to maintain their home or who are suspected of being subjected to abuse, neglect or other safeguarding matters within their home.
  • Develop estate action plans that are designed to improve the environment, reduce anti-social behaviour, environmental crime and ensure that action plans include relevant agencies, such as Police, Community Safety, Environmental Services.
  • Respond to reports of anti-social behaviour (ASB) promptly and effectively, ensuring that the ASB policy is adhered to and that regular communication with the resident reporting the incidents is in place. To action plan ASB cases to ensure that the relevant tools are used to abate the ASB.
  • Attend estate inspections with the caretaking team and ensure that any issues identified are progressed to resolution. To track any issues that are reliant on other service areas until completion. To report back to residents and residents’ associations on the outcomes of estate inspections and the actions identified from these inspections.
  • Ensure that property viewings and signing up of new tenancies is acted upon promptly, to prioritise this area of work so as not to impact on void turnaround times. To work with the Lettings Team with the aim of continually improving the voids end to end process and making sure that void properties are being acted on according to legislation and best practice.
  • Ensure that all tenancy management matters are acted on promptly and according to legislation and policies, this includes, succession, assignments, changes of tenancy, subletting and any other tenancy related matter.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service



  1. Chartered Institute of Housing qualification at level 3 and above or equivalent experience in housing management.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Housing management experience.
  3. Knowledge of Housing legislation and other landlord related obligations as set out in relevant legislation and best practice.
  4. Experience of working in housing and delivering services to residents of social housing landlords.
  5. Demonstrable experience of managing ASB matters for residents or addressing ASB on an estate when working in a role that represents a social housing landlord role.
  6. Demonstrable experience of supporting residents to sustain their tenancy.
  7. Experience of working with other support services, such as social services and mental health and understanding their obligations and that of the landlord from a safeguarding context.
  8. Demonstrable excellent customer services skills and having a coordinated working approach.
  9. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: K&C 5242708
Neighbourhood Services Coordinator – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: K&C 5242708
Neighbourhood Services Coordinator – Housing
Client Category: Local Authority

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