Neighbourhood Housing Officer – Housing, Benefits & Planning

Neighbourhood Housing Officer – Housing, Benefits & Planning 150 150 tcl-admin
Neighbourhood Housing Officer - Housing, Benefits & Planning
Ealing, London
Contract / Temporary

Ealing 6274-1

Posted: 18th November 2022 15:48
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  • Pay Rate:

    £18.07 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months

  • Ealing, London,

    W7 1QR

What's involved with this role:

Temporary Neighbourhood Housing Officer - Housing, Benefits & Planning

Reference no:  Ealing 6274-1

Pay Rate: £18.07 per hour PAYE

Basic DBS disclosure required for this role

The purpose of the role is to provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases. Maximise income collection through proactive management of arrears

Key responsibilities:

  • Provide clear, pragmatic and customer centred housing services on behalf of the Council and any housing provider aligned to the housing service.
  • Proactively manage housing assets, anticipate the needs of residents and contribute to a safe neighbourhood.
  • Work as part of a team to deliver excellence, solve problems and deliver value for residents.
  • Provide support, advice and ownership of resident complaints, resolving where possible and coordinating where shared across services and departments
  • Maximise income collection across the range of tenures through proactive monitoring and management of customer accounts, making use of legal remedies where appropriate.
  • Promote inclusion, cohesion and active citizenship in the neighbourhood – helping to shape opportunities and resident engagement.
  • Act as an ambassador for the Council, its services and those who provide services on its behalf – support residents to navigate and access services specific to their needs and vulnerabilities.
  • Promote and manage the safety of residents and assets through proactive monitoring, and responsive activity to emerging risk.
  • Apply housing knowledge and experience to manage varied tenure types – this includes but is not limited to: rents, voids, tenancy, allocations, leasehold, shared ownership, repairs and maintenance, compliance and safety, regeneration, and other similar duties that ensure the Council manages its residents and properties.
  • Deliver coordinated resident services as part of a multi-disciplinary team. This could include duty, home visits, planned and reactive appointments, estate inspections, public meetings etc.
  • Maintain accurate and retrievable records of key actions and decisions.
  • Draft, plan and issue reports and correspondence on behalf of the service as part of an integrated management function that manages property and tenancies
  • Deliver housing services across disciplines (i.e. rents, tenancy, leasehold) working autonomously in at least one area.
  • Support and encourage resident involvement and active citizen activities in the local neighbourhoods.
  • Work with Tenancy Sustainment Officers to coordinate a multi-disciplinary approach to vulnerable residents.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. GCSE qualifications or equivalent (including English and Maths).


Skills, Knowledge & Experience:

  1. Experience of delivering customer care to a diverse community.
  2. Sufficient housing management experience to feel confident delivering a range of housing services to residents across varied tenure types.
  3. Ability to work collaboratively with colleagues to achieve positive outcomes.
  4. Ability to work confidently with IT software packages – e.g. Microsoft Word, Excel.
  5. Ability to communicate effectively with a range of stakeholders, both orally and in writing.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Ealing 6274-1
Neighbourhood Housing Officer - Housing, Benefits & Planning
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Ealing 6274-1
Neighbourhood Housing Officer - Housing, Benefits & Planning
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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