Neighbourhood Housing Officer

Neighbourhood Housing Officer 150 150 tcl-admin
Neighbourhood Housing Officer
Contract / Temporary

Tower Hamlets RQ723860

Posted: 3rd November 2022 17:52
Apply Related Jobs
  • Pay Rate:

    £19.55 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  •  This opening assignment is for 2-3 months


    E1 4FG

What's involved with this role:

Neighbourhood Housing Officer   

Reference no: Tower Hamlets RQ723860   

Pay rate £19.55 per hour PAYE   


A DBS disclosure is listed as a requirement for this role; however, the level of disclosure has not been specified by the client. 


If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates.  If you wish to understand PAYE vs Umbrella more, please let me know and we can send you some additional information for clarify 

To be responsible for the delivery of an excellent customer focused service for a Neighbourhood area and ensure that residents are engaged and are at the heart of everything we do 

Key responsibilities: 


  • To ensure the patch is managed to an exceptionally high standard through the delivery of an excellent leasehold and tenancy management service, to maximise income from rents and service charges, whilst ensuring that residents are at the heart of everything we do.  
  • Engage with and involve residents in the management of their neighbourhood through regular estate inspections including monitoring cleaning, repairs and maintenance of blocks and estates in partnership with appropriate officers/ sections.  
  • To negotiate with and involve residents and partner agencies in the development and implementation of estate action plans that address the individual and local needs of the neighbourhood.  
  • To work with area based Tenant and Resident Associations or Tenant groups and to attend and facilitate a responsive approach at Tenant Meetings.  
  • Provision of excellent services for new tenants, including introductory meeting to ensure that any issues that arise are dealt with.  
  • To support and sustain tenancies and communities and to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.  
  • To undertake sensitively and effectively all aspects of tenancy management including the creation and determination of tenancy enforcement and to support and advise residents on how to sustain their tenancy.  
  • To provide a high standard of lease management within the area including offering a visit to new leaseholders, securing access, managing breaches of lease and managing issues involving sub-tenants.  
  • To demonstrate professional behaviour in accordance with the values and code of conduct in operation in Tower Hamlets Homes.  
  • To audit tenanted and leasehold properties 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Up to date knowledge of legislation relevant to the Social Housing Sector 
  • Good understanding of the Social Housing Sector 
  • Experience of working in the Social Housing Sector 
  • Experience of leasehold and tenancy management 
  • Ability to provide advice to residents on services provided by THH and other agencies such as the Benefits Agency 
  • Ability to prepare and present tenancy data as and when required 
  • Ability to provide proactive responses to issues of nuisance and anti-social behaviour and to identify and escalate serious cases 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Tower Hamlets RQ723860
Neighbourhood Housing Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Tower Hamlets RQ723860
Neighbourhood Housing Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?