Temporary Licensing Delivery Technical Officer / Admin – Housing

Reference no: Greenwich RQ848152

Pay rate: £11.95 per hour PAYE

Role Length:  This opening assignment is for 3-4 months

Standard DBS disclosure required

A Licensing Delivery Technical Officer is required to assist with providing an effective, efficient and timely private rented property licensing administration service that meets statutory requirements and accords with the Council’s policies, practices and procedures.  To act as the first point of contact for receipt of private rented property licensing application enquiries and provide accurate, technical advice and guidance to landlords/agents on compliance with private rented property licensing schemes and their statutory obligations under all applicable and relevant legislation, codes, best practice and policies.

Key responsibilities:

• Provide technical clerical and administrative support in a busy working environment for the efficient delivery of private rented property licences.
• Provide a first point of contact for receipt of private rented property licensing application enquiries and to provide accurate technical advice.
• Deal with enquiries in person and by phone in a professional, confident and positive manner, in accordance with the Council's policies and standards on customer engagement, delegating and redirecting callers or work arising as required and ensuring that urgent action is taken where necessary.
• Process private rented property licence applications, including renewals, variations, amendments and the notification of Council decisions on matters relating to licences in accordance with legislative requirements and council policies and procedures. Updating of databases.
• Following laid down procedures, to undertake administrative checks of all certificates and documentation provided by licence holders and new applicants, checking statutory information is correct, including dates and notice periods, confirming as appropriate that licence application conditions have been met.
• Research, analysis, and reconciliation support.
• Review application technical plans and drawings to determine and set applicable capacity within the property in accordance with relevant Housing Standards.
• Ensure that all required information is collected and accurately entered and recorded on relevant database system to enable proper processing of licence applications, liaising with relevant people as appropriate.
• Receive and process enquiries, comments, consultation and objections relating to private rented property licensing matters and arrange mediation with all interested parties as appropriate.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

• 3 GCSE's, Grades A-C, or equivalent including English and Mathematics.

Experience & Knowledge:

• Experience of drafting, preparing, reviewing, and completing various property documents.
• Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
• Demonstrable knowledge derived from working in support of a service comprised of housing professionals, including understanding and appreciation of private sector housing and relevant licensing provisions, legislation and standards desirable.
• A track record of identifying, initiating and implementing service improvements and the ability to introduce new systems, measure their effectiveness and develop tangible outputs.
• Experience of the delivery of an area of work relevant to the regulation of Private Sector Housing and Licensing desirable.

Skills:

• Able to produce written guidance on matters within the post holder’s knowledge, expertise and professional competence including interpretation of legislation and applicability as well as implementation of compliance codes, best practice and working procedures/protocols.
• Ability to ensure the management of all high-risk cases within priority deadlines, and respond to complaints, correspondence and enquiries within corporate deadlines.
• Ability to set up and develop partnerships and networking arrangements with other council departments.
• Ability to communicate effectively both orally and in writing to a wide range of people.
• Ability to work as part of a team or under own direction.
• Able to work under pressure to strict deadlines.
• Good time management skills.
• Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.