Lettings Coordinator – Housing

Lettings Coordinator – Housing 150 150 TCLRec
Lettings Coordinator – Housing
Wembley, London
Contract / Temporary

Brent 5235974

Posted: 14th September 2023 08:18
Apply Related Jobs
  • Pay Rate:

    £17.48 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • Wembley, London,

    HA9 0FJ

What's involved with this role:

Temporary Lettings Coordinator – Housing

Reference no:  Brent 5235974

Pay Rate: £17.48 per hour PAYE

36 hours Monday – Friday, normal working hours

This opening assignment is for 2-3 months

City: Wembley, London

The purpose of the role is to co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy.

Key Responsibilities:

  • Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help.
  • Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers’ expectations.
  • Liaise with customers and internal stakeholders to facilitate a seamless end to end lettings process.
  • Coordinate the end to end mutual exchange administrative process to ensure operational and statutory compliance.
  • Ensure clear understanding of tenant’s obligations when ending a tenancy and enforce tenancy agreement terms and recharge with outgoing tenants.
  • Maintain and coordinate the provision of an induction pack for new customers and work with the frontline housing management team to comply with the administration processes.
  • Quality check customer and property data after sign up to ensure compliance with policy and local government.
  • Providing information about the Council’s lettings by completing CORE logs for each general needs letting or shared ownership sale.
  • Improve the collection of people and property related data including photographs throughout lettings process and enter it into relevant systems
  • Ensure that affordability assessments and other relevant pre tenancy checks are carried out to assess tenancy sustainability and assist in the process of identifying potentially vulnerable tenants who may need support to maintain their tenancy.
  • Manage the processing of tenancy deposits, ensuring internal financial and external processes are adhered to.
  • Offer proactive resolution of customers’ complaints and members’ enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework.



NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience of working in a housing related area, or attendance at college studying a housing related subject.
  3. Understanding of issues around housing law, rights of tenants and laws relating to repairs.
  4. Proven experience of providing excellent customer services.
  5. Experience of working in a partnership/multi-agency setting.
  6. Experience of administrative systems and procedures.
  7. Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including Councillors, contractors and other agencies.
  8. Highly self-motivated with the ability to plan work effectively without high levels of supervision
  9. Proven ability to work methodically, follow agreed procedures and accurately record data and information.
  10. Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone.
  11. Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to customer and organisation, and achieve positive outcomes
  12. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Brent 5235974
Lettings Coordinator – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Brent 5235974
Lettings Coordinator – Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?