Leasehold Consultation Officer – Housing

Leasehold Consultation Officer – Housing 150 150 TCLRec
Leasehold Consultation Officer – Housing
Wembley, London
Contract / Temporary

Brent 5244485

Posted: 31st January 2024 08:46
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  • Pay Rate:

    £19.95 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 4-5 months

  • Wembley, London,

    HA9 0FJ

What's involved with this role:

Temporary Leasehold Consultation Officer – Housing

Reference no: Brent 5244485

Pay Rate: £19.95 per hour PAYE

Hours per week: 36 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4-5 months

City: Wembley, London

Hybrid working – 2 days in the office

The purpose of the role is to deliver the statutory consultative programme for leasehold major works and service charges, including responding to observations and associated correspondence from residents. Support the production of corresponding service charges and estimates and all the associated enquiries and disputes.

Main Responsibilities:

  • Provide a comprehensive leasehold consultation service on a patch basis or any other designated area.
  • Develop and maintain knowledge of the legislation and best practice in relation to leasehold consultation and leasehold management.
  • Provide prompt and accessible consultation services for Leaseholders including; the calculation of service charges; major works billing; reserve fund; shared ownership rent and ground rent.
  • Plan and successfully deliver a range of leaseholder statutory consultation documentation that includes details of works, potential timescales and calculation of charges.
  • Ensure leaseholders’ observations during the consultation period are responded to, within time limits, liaising with the relevant staff in other departments.
  • Responsible for key decisions during the co-ordination and delivery of section 20/20b consultations in accordance with statutory timescales and notifications. Ensuring that these are carried out in accordance with the lease.
  • Work in collaboration with colleagues in the Leasehold Income Team to calculate annual and major works service charges to produce estimated, interim and actual invoices which are accurate, reasonable, and in accordance with legislation and local procedures and policies
  • Collate all financial records pertaining to communal and structural expenditure in relation to property service charges and major works, and be responsible for the high level of accuracy and maintenance of financial information provided for the calculation of service charges and major works.
  • Carry out necessary actions for the production of service charges, major works, ground rent and shared ownership rent.
  • Liaise with the Property Services team to support the calculation and issuing of Section 20 notices to protect the financial position of the landlord.
  • Record and report any errors or inaccuracies within the accounting processes and financial recording systems, and to implement any appropriate improvements to ensure an efficient service.
  • Provide appropriate background information and to perform necessary calculations for all service charge and major works enquiries, including Section 125 offer notice information.
  • Attend consultation meetings with Property Services Colleagues to provide technical advice about the section 20 process. Ensure all plans and associated documentation is available in advance of meetings and collate post-meeting feedback reports for internal departments.
  • Provide expert Leasehold advice and guidance to Neighbourhood Housing Managers and frontline housing teams and ensure relevant information on Leaseholder matters is shared across the business in order for housing teams to deliver an effective leaseholder service.
  • Prepare relevant information and documentation to support any legal, court or tribunal proceedings.
  • To represent the council; collating information, providing support and guidance to all necessary parties for cases at Property Tier tribunal, county court and forfeiture cases in relation to service charge disputes or any other leaseholder matters.
  • Facilitate leaseholder’s requests to inspect specifications, ensuring photocopies are provided if required and that any queries arising from the inspection are responded to.
  • Update the housing management system regularly to keep casework updated and to respond to complaints and members’ enquiries with regards to all elements of the role with a solution-focused and positive attitude.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.



  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Must have section 20 major works and service charges experience.
  3. Experience of delivering successful consultation programmes.
  4. Experience of speaking clearly and concisely in front of audiences and to a wide number of stakeholders.
  5. Experience listening to customers views and acting upon them.




  1. An understanding of housing and service charges legislation and the legal processes which govern the resolution of disputes.
  2. Demonstrable knowledge of the Section 20 consultation processes.
  3. Demonstrable knowledge of preparing for and presenting evidence at a First Tier Tribunal (Property Chamber) and County Court.



Skills & Abilities:

  1. Creative ways of delivering results which go beyond what is expected wherever possible.
  2. Ability to communicate clearly and concisely, orally and writing with a wide range of people, including Councillors, contractors and other agencies.
  3. Ability to interpret and explain to a range of audiences’ relevant legislation and complex legal documents such as leases.
  4. Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit.
  5. Ability to work ‘on the go’ using mobile technology.
  6. Ability to facilitate online customer engagement activities.
  7. Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to customer and organisation, and achieve positive outcomes.
  8. Flexible approach with the ability to respond effectively to changing circumstance.
  9. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Brent 5244485
Leasehold Consultation Officer – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Brent 5244485
Leasehold Consultation Officer – Housing
Client Category: Local Authority

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