Interim ServiceNow Specialist – Digital Policing

Interim ServiceNow Specialist – Digital Policing 150 150 tcl-admin
Interim ServiceNow Specialist – Digital Policing
West Brompton, London
Interim Position

MPS 0005 A61F / 1

Posted: 15th June 2022 10:41
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  • Pay Rate:

    up to £384.44 per day PAYE, depending on experience

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 12 months

  • West Brompton, London,

    SW6 1TR

What's involved with this role:

Interim ServiceNow Specialist – Digital Policing

Job Ref: MPS 0005 A61F / 1

A ServiceNow Specialist is required for digital policing service delivery. The post holder will maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications. They will contribute to ServiceNow software releases by delivering configuration tasks and features and supporting organisation upgrades.

Key responsibilities:

  • Perform Level 1 and 1.5 Support to the ServiceNow Platform to maintain availability.
  • Manage the pipeline and prioritisation of minor enhancements to the ServiceNow Platform to ensure critical improvements to colleague experience are delivered.
  • Configure alerts and notifications for the core ITSM Platform.
  • Monitor the health, usage and overall compliance of the ServiceNow application to ensure it is available and operating effectively.
  • Monitor and manage the status of the integration of applications and other toolsets, escalating to the Level 2 support when required.
  • As tasked create and manage service reporting as directed and requested to ensure accurate service reporting and analysis can take place on the Eco-System.
  • Manage the upgrade and support the project team in performing the required tasks to ensure the upgrades to the ServiceNow platform is performed in a timely and cost contained manner.
  • Maintain and update Service Design Documents and associated documentation regarding the “As-Is” picture of the ServiceNow Platform.
  • Liaise and work closely with Project Teams acting as the Technical Integration SME for the ServiceNow Platform ensuring that Non-functional requirements are met to ensure a seamless integration between the project deliverables and the ServiceNow Platform accordingly.
  • Ensure the IT Service Continuity technical recovery action plans are maintained and exercised accordingly on a regular basis.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  • 3+ years of ITSM experience.
  • Exposure to IT Service Management Toolsets.
  • Exposure to Service Management.
  • Exposure in delivering in fully outsourced, multi supplier run operation and programmes (desirable) .
  • Experience of working within a public sector environment and public sector governance (desirable).



  • Understanding of Service Management.
  • Understanding of the ServiceNow (or other ITSM Tool) ITSM platform and key IT Operation Modules.
  • Understanding of VMWare & Cloud platforms (i.e. Azure & AWS).
  • Experience in Service Now (or other ITSM tool) cloud upgrades.
  • Knowledge on scripting (JAVA) and APIs (desirable).
  • Experience in pulling and creating dashboards and reporting information.



  • Delivery focus and proactive style.
  • Strong interpersonal skills, including teamwork, collaboration, facilitation, negotiation, and achieving results by influencing others.
  • Good conflict and issue resolution skills
  • Ability to advise senior business personnel and senior executive management in challenging situations.
  • Good all-round communication skills, able to present to large and small groups alike.
  • Good stakeholder and supplier management.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. CTC Vetting (desirable but can undertake on offer of role).
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: MPS 0005 A61F / 1
Interim ServiceNow Specialist – Digital Policing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: MPS 0005 A61F / 1
Interim ServiceNow Specialist – Digital Policing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

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