Interim Service Desk Analyst x4 – ICT

Interim Service Desk Analyst x4 – ICT 150 150 tcl-admin
Interim Service Desk Analyst x4 - ICT
Interim Position

MPS 0006 4F5E / 1

Posted: 28th July 2022 16:56
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  • Pay Rate:

    up to £251.19 per day PAYE, depending on experience

  • Hours per Week:

    36 Monday – Sunday, shift work

  • This opening assignment is for 8 months

  • Birmingham
What's involved with this role:

Interim Service Desk Analyst x4

Job Ref: MPS 0006 4F5E / 1

Office-based role: Candidates must be able to work 24/7 and 12 hour shifts

SC or DV Clearance (Applicants must also be willing to undergo NPPV3 vetting)

This role is for a leading London Police organisation, candidates with current CTC/SC clearances will go through their vetting processes, currently this is taking up to 6 months.  If you are already in a contract that potentially is not ending for a few months and this role is of interest, do let us know, we would be happy to discuss further.

As a Service Desk Analyst you will provide 1st line support. You will deal with customers via email, phone and video conferencing. The issue will be logged and then tracked through to resolution according to ITIL best practice.

Key duties:

  • Provide primary interface with customers via telephone, email, face-to-face and video conferencing.
  • Log all Incidents, Service Requests, Problems, Changes and Knowledge in ITSM tool to ensure that issues are appropriately identified and tracked through to resolution.
  • Analyse issues using 1st line knowledge, processes and procedures.
  • Priorities issues based on ITIL best practice (Impact / Urgency) and determine if a 1st Line fix is achievable before escalating to 2nd Line Support or Third Parties.
  • Provide a high level of customer service at all times.
  • Take ownership and responsibility of daily checks / tasks, ensuring that they are accounted for and completed to a high standard.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


Experience & Skills:

  • A sound knowledge of Microsoft Office applications, operating systems and mobile technologies.
  • Basic working knowledge of Cisco VoIP and Video Conferencing systems.
  • Analytical mind-set.
  • Good written and verbal skills and ability to explain issues easily.
  • Experience in a customer service role (technically diverse environment beneficial).
  • Excellent standard of written English and ability to explain issues easily and compose well-written emails.
  • Worked with a service management framework (ITIL beneficial).



  • ITIL Foundation Certification.
  • Experience of STRAP Environments.
  • Experience of HMG Protective Marking Scheme.
  • Experience within a secure police or public sector environment.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. SC or DV Clearance.
  5. Full Driving licence, access to a vehicle or access to means of mobility support.
  6. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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Thank you for your interested in this job. Please use the form below to apply.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: MPS 0006 4F5E / 1
Interim Service Desk Analyst x4 - ICT
Client Category: Police Force

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: MPS 0006 4F5E / 1
Interim Service Desk Analyst x4 - ICT
Client Category: Police Force

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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