Full Job Title: Interim Senior Estate Manager - Housing

Reference no: K&C 5223960

Pay Rate: £25.30 per hour PAYE

Role Length: This opening assignment is for 3 months

 You will organise and manage an Estatecare Service Team to ensure estates and properties under your control are kept clean, tidy, safe and provide enhanced amenity for residents through the delivery of a multi-functional service of the highest standard (both directly and through contractors).  The service will have a strong emphasis on customer care and resident involvement to shape the scope and delivery of service.

You will agree, monitor, modify and report on all relevant financial, quality, safety, staffing and service delivery objectives within the teams you manage.

You will maintain an estate presence and supervise estate staff to ensure services are performed to the highest standard and safe working practices are followed. 

You will line manage team staff timekeeping, attendance, absence, behaviour and performance effectively in accordance with procedures.

Duties to include:

• Line managing a frontline team and motivating a group of Estate Managers to ensure they provide effective support and supervision to their frontline Caretaker and mobile Estate Operative staff maintaining a safe, clean, and high-quality external environment on estates and other locations
• Managing performance of grounds, waste management and other contracted services for the areas you cover
• Monitoring report/service activity and devising methods to ensure compliance with relevant legislation, data governance, regulatory standards, internal processes and protocols, and in particular health & safety provisions, ensuring staff within your team operate safely
• Managing expenditure to ensure your team always operate within budgets provided and seek to improve VFM
• Overseeing the delivery of Team Leader’s portfolios and ensuring standards and objectives are met and records are maintained timely and accurately
• Ensuring working practices are managed consistently and effectively across the team and understood by all staff including frontline staff
• Managing staff in accordance with procedures and complaints where they arise
• To be a representative of the organisation during the performance of duties, liaising with customers, staff and third parties

“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications

• Basic numeracy, literacy and IT skills

Skills; Experience and Attitude

• Efficient in use of time and works in a well structured way
• Performs effectively by keeping emotions under control, especially in stressful and difficult situations
• Shows commitment to working environment, colleagues, customers and needs of the organisation (desirable)
• Responds positively to changing business needs ad takes responsibility for personal improvement (desirable)
• Able to carry out, supervise, monitor and direct operatives work to ensure operational procedures are followed and Health & Safety requirements are met
• Able to provide effective induction training and coaching of staff in all aspects of their work and ensure they carry out their work in a timely and effective manner. Able to motivate and lead staff.
• Able to monitor quantities of materials and stock held by estate and mobile staff for the performance of operational duties, and ensure equipment and stock are accounted for and held safe and secure during and after completion of daily work
• Able to recognise potential hazards to health and act to protect and/or minimize risk to self, other staff and the public, in accordance with Health & safety guidance and procedures
• Able to liaise effectively with the emergency services and respond effectively and appropriately to emergency situations (desirable)
• Able to articulate orally and in writing with residents providing information and advice regarding queries or reports received or about services (desirable)
• Able to plan tasks and work flexibly during time set aside for responsive duties (desirable)
• Able to write detailed reports on accidents/incidents
• Able to liaise effectively with stakeholders to inspect, identify and resolve shortfalls in service standards
• Able to manage time effectively on site(s) to maximise productive work time and minimize down time (desirable)
• Listens, anticipates and seeks to exceed the expectations and needs of our customers
• Builds and maintains good relationships with customers and colleagues
• Manages and motivates people to willingly achieve the aims of the organisation (desirable)
• Consistently works to a high standard and seeks to continually improve
• Encourages the contribution of others and takes their views in to account (desirable)
• Understands and adapts to the needs of vulnerable residents and people with special needs

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.