Interim Revenues Officer x2

Interim Revenues Officer x2 150 150 tcl-admin
Interim Revenues Officer x2
Interim Position

Stoke on Trent 5206188

Posted: 25th May 2022 15:17
Apply Related Jobs
  • Pay Rate:

    £21.99 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 4 months


    ST4 1RN

What's involved with this role:

Interim Revenues Officer x2 

Job Ref: 5206188 

To facilitate and administer the process of billing, recovery and enforcement for Council Tax, Sundry Debts and Business Rates  

Key Responsibilities: 


  • To assist in the effective and proper maintenance of Council Tax, Sundry Debt and Business Rates accounts having regard to liability, exemptions, reliefs, discounts, payment methods and valuations. This includes applying all changes to Council Tax and Business Rates accounts and authorising invoices raised by internal departments.  
  • Maintain an expert, up to date knowledge of Council Tax, Business Rates and Sundry Debt legislation and internal procedures and processes and keep fully appraised of relevant changes. 
  • To keep up to date with changes in relation to Welfare Reform. 
  • Responsibility and contribution to the collection of £350 million per year over 3 debt streams. 
  • Contribute to the prevention and detection of fraud and refer potentially fraudulent accounts to the fraud department.  
  • To be proactive in identifying ways to maximise income for the Revenues Department. 
  • Take card payments using industry standard software and have an understanding of payment card industry standards. Investigate unallocated payments in bank suspense and identify payments to be allocated to accounts. 
  • Set up direct debits and deal with sensitive financial information in a confidential and secure manner. Reconcile banking reports and calling customers when a payment has recalled.  
  • To interview (by telephone or in person at any location), using negotiating and persuasive skills to agree re-payment arrangements with the customers who owe debts to the council completing financial statements where appropriate. 
  • To attend court where necessary interviewing debtors and making a decision whether to proceed with the liability order hearing, as well as assisting with committal cases at court when required 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Knowledge of Local Authority (or similar) billing, recovery and invoicing systems and procedures 
  • Knowledge of third party organisations legislation, e.g Enforcement Agents, Citizen Advice Bureau & Insolvency 
  • Experience of operating billing, recovery and invoicing systems and Enforcement of Debt 
  • Experience of conducting complex and sensitive interviews with customers with appreciation of the need for tact, confidence and firmness when dealing with the public 
  • Excellent oral and written communication skills 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Stoke on Trent 5206188
Interim Revenues Officer x2
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Stoke on Trent 5206188
Interim Revenues Officer x2
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    Are you sure you want to delete this file?