Interim Repairs Scheduler x 2 – Housing Services

Interim Repairs Scheduler x 2 – Housing Services 150 150 tcl-admin
Interim Repairs Scheduler x 2 - Housing Services
Southwark, London
Interim Position

Southwark 5212339

Posted: 3rd August 2022 16:00
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  • Pay Rate:

    £20.00 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 4 months

  • Southwark, London,

    SE15 6TH

What's involved with this role:

Interim Repairs Scheduler x 2 - Housing Services

Reference no:  Southwark 5212339

The purpose of the role is to plan and schedule repair appointments /programmed works, so as to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated at all times.

Key responsibilities:

  • Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
  • Ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations.
  • Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.
  • Operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.
  • Receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc.
  • Answering client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues.
  • Undertake data entry tasks as required and o work diligently towards achieving service KPIs and qualitative / quantitative performance targets.
  • Manage the relation between different service areas deliver effective customer service.
  • Ensure that the dynamic appointment scheduling system data base is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.
  • Help meet KPI performance targets and customer satisfaction targets for the service area.
  • Ensure that service is delivered to a standard that meets or exceeds council’s service promise to residents.
  • Prepare of records and statistics as required and respond to written and verbal casework and complaints in a timely manner, in order to resolve issues effectively and speedily.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. NVQ or equivalent.



  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Previous experience of working in a similar role within building repairs / maintenance.
  3. Experience of dealing with challenging customers.
  4. Experience of achieving qualitative and quantitative performance targets.
  5. Experience of dealing with and resolving customer enquiries and complaints to a successful conclusion - in writing, by phone or face-to-face without assistance.
  6. Experience of successfully managing conflicting priorities.


Skills & Knowledge:

  1. Good knowledge of building maintenance, including basic structural issues.
  2. Good knowledge of different property types as well as different types of construction.
  3. Good understanding of front line customer care services, and a commitment to meeting and exceeding customer needs.
  4. Significant experience of diagnosing & logging repairs.
  5. Thorough knowledge of IT applications relevant to the post, particularly work scheduling systems.
  6. Able to communicate effectively with all stakeholders in a positive & sensitive manner.
  7. Able and willing to learn new services, as and when they are introduced.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Southwark 5212339
Interim Repairs Scheduler x 2 - Housing Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Southwark 5212339
Interim Repairs Scheduler x 2 - Housing Services
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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