- Pay Rate:
£23.93 per hour PAYE
- Hours per Week:
37 Monday – Friday, normal working hours
This opening assignment is for 2-3 months
Interim Local Taxation Officer x3 – Revenues
Reference no: Portsmouth 5205270
Home working available
Telephony and updating accounts while the customer is on the phone.
Reporting to the Local Taxation Team Leader, the post holder will administer council tax accounts, ensuring databases are accurately updated to reflect the collection and administration of council tax.
The post holder will need to have good knowledge of council tax administration and will have experience of working in a similar role. The Local Taxation Officer will be responsible for:
- Dealing with a high volume of customer enquiries by correspondence, telephone.
- Assessing requests for discounts, disregards, exemptions etc.
- Determining who is liable for council.
- Negotiating payment arrangement and provide advice to customers experiencing financial difficulty. normal office hours meetings when required.
“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
Knowledge, Skills & Experience:
A good working knowledge of council tax is essential
Be able to demonstrate excellent customer service skills.
Good communication skills and the ability to converse at ease with customers and provide advice in accurate spoken English
Negotiating skills. These will enable you to negotiate/advise customers on a range of issues e.g. liability for council tax
Experience of working with internal & external customers, some of whom may not be happy with your recommendations, as you will be required to review situations where the outcome is unclear and make decisions based on legislation and local policy.
Flexibility to adapt to the evolving needs of Revenues and Benefits and the Finance and Resources directorate.
Awareness of others’ feelings needs and concerns.
A good working knowledge of MS office including the ability to use the internet and online resources to obtain information. Knowledge of updating records and accounts in a back office system is desirable
A good working knowledge of IT systems - Northgate system is essential to the role and experience with Enterprise is desirable but not essential
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
“Other Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
- Please refer to the Role Requirements section above – your CV must address the requirements listed
Other preferable/desirable details to include on your CV, if applicable:
Any local authority/public sector experience
Any relevant qualifications held or being studied for
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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.
Interim Local Taxation Officer x3 – Revenues
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.