- Pay Rate:
up to £20.72 per hour PAYE, depending on experience TBC
- Hours per Week:
36 Monday – Friday, normal working hours
This opening assignment is for 3 months
Interim Homelessness Prevention & Relief Officer - Housing
Job Ref: Brent 5207929
Note: the pay rate is provisional only and the ad will be amended with the confirmed rate, once received.
Hybrid working – required to attend the office 3x per week
The post holder will be part of the Housing Needs Out of Hours Service on a rota basis.
To be responsible for the effective delivery of the Council’s duty to prevent and relieve homelessness for households who approach the Council in housing need. This will involve assisting homeless households to avoid the experience of temporary accommodation by engaging with all necessary parties including landlords and other excluders to stop the loss of their current accommodation followed by a planned move to the Private Rented Sector where appropriate. When this is not possible or appropriate, to explore and present a range of housing options to resolve their housing needs. A comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness is required in order to provide innovative advice and solutions when dealing with complex and difficult cases.
- Deal with a range of cases, including complex cases which may be subject to judicial review and ombudsman enquiries.
- Conduct statutory homelessness assessments.
- Support households to sustain their tenancies and ensure they are settled into their new accommodation.
- Engage individuals/households in the borough experiencing a housing crisis and manage their expectations in relation to the private rented property market in order to make the decision for themselves/their family.
- Link those individuals/households with, and advocating for, the right assistance in existing services to address their holistic needs.
- Avoid a placement in Temporary Accommodation for households receiving timely assistance in relation to their housing crisis.
- Provide tenancy support for the families placed in private rented sector accommodation to ensure sustainability of such tenancies.
- Provide practical advice, information and support on a wide range of issues including housing, welfare rights, and the promotion of personal independence and helping clients to find long term settled accommodation.
- Negotiate and mediate with landlords and excluders to agree new tenancies/licences as well as extensions to existing tenancies and licences.
- Empower individuals to find their own solution to their housing crisis, drawing on the assistance provided by the Housing Options Team.
- Create individual Personal Housing Plans (PHPs) for everyone in housing need to sustain existing accommodation and/or find new housing, taking account of their personal circumstances and keep the plan under review.
- Conduct home visits to appropriate locations both inside and outside of the borough, as and when is necessary, to assist in the investigation of household circumstances. This could be achieved through some use of public transport, however it is desirable that the postholder has access to some form of their own transport.
“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
Qualifications & Knowledge:
- Degree qualified or equivalent.
- Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation and case law.
- A good working knowledge of housing benefit rules and of the supply and demand issues related to public sector and private housing in an inner London Council.
- Comprehensive knowledge of prevention tools and options.
- Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment.
- Strong and effective experience in provision of exceptional customer services.
- Creating individual Personal Housing Plans (PHPs)
- Worked with households experiencing a housing crisis and the provision of advice and assistance covering a range of aspects of that crisis.
- Application of the Suitability Assessment in recommending potential pathways for applicants.
- Experience of negotiation/advocacy/mediation.
Skills and Abilities:
- Ability to achieve targets and methodically respond to changing demands and priorities.
- Excellent inter-personal skills, with an ability to develop a rapport with and guide residents towards sustainable outcomes.
- Ability to deal with difficult customers and maintain positive working relations.
- Ability to negotiate with households in housing need and influence outcomes
- Ability to communicate well, in writing and in person.
- IT literate, including use of word processing, spreadsheets, databases and e-communication.
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Must be able to travel for home visits using public transport or using own transport means.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
Email Job Reminder
If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.
Interim Homelessness Prevention & Relief Officer - Housing
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.