Full Job Title: Temporary Administrator – Resources

Reference no: Redditch RQ642725

Enhanced DBS disclosure required

To provide an efficient, high quality advice and assessment service for people who are homeless or threatened with homelessness, ensuring customers circumstances are investigated and their housing and support needs are met, in accordance with homeless legislation, statutary guidance and the councils policies and procedures.

To provide customers with advice on housing options, taking into account their needs and aspirations, their eligibility for assistance under the homeless legislation, their priority on the housing register and their ability to sustain a tenancy in the private sector.

To contribute positively to the development of new working practices and initiatives, and the improvement of existing practices, that help to prevent homeless increases teh take-up of housing options and minimising the use and cost of temporary accommodation.

Experience in Homelessness Reduction Act, including the use of current software - Housing Jigsaw is paramount to this role.

“Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

1. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
2. Qualifications:
   1. Some higher education of at least A level or equivalent in a Housing, legal or other subject highly relevant to the role - desirable
   2. To have or be willing to work towards CIH Professional qualification Level 3 or other relevant qualification - desirable
   3. GCSEs or equivalent including English, Maths and or a second language at Grade A-C
   4. Membership of CIH - desirable
3. Knowledge & Experience:
   1. At least 3 years demonstrable experience working in a homelessness, housing options or other relevant advice service
   2. In depth knowledge of legislation, regulation, and policy in relation to the provision of relevant services
   3. Experience of dealing with and managing complex and contentious issues and highly charged and emotive situations
   4. Experience of casework and writing complex discursive reports
   5. Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes for people.
   6. Demonstrable experience of collaboration and partnership
   7. working that has achieved excellent outcomes for people.
   8. Experience of service improvement and being involved projects - desirable
   9. Good general knowledge of legislation, regulation, and policy in relation to the provision of generic housing services - desirable
4. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite)

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.