Interim HFU Service Manager

Interim HFU Service Manager 150 150 tcl-admin
Interim HFU Service Manager
Interim Position

Lambeth RQ642660

Posted: 4th August 2022 15:53
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  • Pay Rate:

    £25.42 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


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What's involved with this role:

Interim HFU Service Manager   

Job Ref: Lambeth RQ642660   

Reporting into the Programme Lead, overseeing delivery of Lambeth’s Homes for Ukraine programme, ensuring the project is suitably staffed and well-resourced to follow the operational plan and all government guidance   

Key Responsibilities: 


  • To ensure all checks and project responsibilities for guests and sponsors identified within the project are being undertaken as per the operational plan. This includes but not limited to; welfare, safeguarding, DBS, fraud, home inspections and integration meetings. 
  • To review and monitor services or activity to support best practice and standards. 
  • Lead on management initiative to address demand, resourcing and meeting agreed outcomes. 
  • To manage triaging systems for prioritisation of cases to be contacted and/or escalated. 
  • To work collaboratively with internal and external stakeholders and national/London-wide teams to ensure changes in national HfU guidance are reflected in the practice of the Service team. 
  • To work with colleagues to ensure local data and forecasting influences Lambeth’s approach to HfU.  
  • To manage the Training Service Improvement Officer with the implementation of a strategy to recruit and retain staff.  
  • To authorise payments for sponsors and guests as necessary. To ensure the team are processing payments in a timely manner. 
  • To manage the continuous development of the programme by staying abreast of changing requirements and cascading information within team.  
  • To manage robust ways of evidencing the effectiveness of HfU project in the borough and reporting findings on a local level 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Advanced knowledge of MS packages Excel, Word, Teams, and PowerPoint 
  • Experience in developing policies and procedures to ensure a high standard service 
  • Experience in a project/programme management or project assurance role 
  • Demonstrable experience in a similar service environment, demonstrating service improvement, training, and delivery 
  • Excellent time management skills with proven experience of dealing with a variety of complex workstreams, projects, service improvement and service reviews, prioritising as required 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Lambeth RQ642660
Interim HFU Service Manager
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Lambeth RQ642660
Interim HFU Service Manager
Client Category: Local Authority

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