Interim Head of Housing and Area Management

Interim Head of Housing and Area Management 150 150 tcl-admin
Interim Head of Housing and Area Management
South Shields
Interim Position

S Tyneside 6445214182848

Posted: 12th February 2023 17:24
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  • Pay Rate:

    £24.13 per hour PAYE

  • Hours per Week:

    35-37 Monday – Friday, normal working hours

  • This opening assignment is for 8 months

  • South Shields,

    NE33 2DW

What's involved with this role:

Interim Head of Housing and Area Management

Reference no: S Tyneside 6445214182848

Pay Rate: £24.13 per hour PAYE

A Head of Service is required to be responsible for the development and implementation of a revised Community Area Forum planning procedure.

You will provide updates in the form of reports to Elected Members at the Community Area Forum and meet teams and Members regularly to review the progress of schemes and conduct site visits.

Key responsibilities:

  • Work with Elected and Board Members, communities, colleagues, and partners to deliver outstanding, pro-active and responsive housing and area management services.
  • Ensure the service provides the highest quality of customer care and focus, through a positive can-do culture with an outcome based approach to achieving agreed priorities and targets within the service areas.
  • Ensure that performance standards and targets are in place and are understood by staff and that effective monitoring, review and continuous development processes are in place.
  • Lead, manage and co-ordinate the delivery of an integrated approach to housing, housing plus and area management, in particular cleaner, safer and greener services in neighbourhoods.
  • Promote and help to achieve the company’s commitment to sustainable communities via responsive area and estate-based services that are consistently excellent.
  • Act as the main point of contact for the Housing and Area Management services within the management area.
  • Lead the culture which delivers co-ordinated proactive tenure blind estate-based services in line with clear service standards and challenging performance targets to improve services for tenants and residents.
  • Develop a customer centric service built on engagement and feedback with tenants and residents.
  • Maintain expert knowledge of legislation, regulation, and good practice, ensuring our duty is met and that our older residents live in a safe and happy environment.
  • Monitor the Housing Plus units within your area to ensure they are being run efficiently, within budget, meeting legal requirements and following guidance.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Hold a degree or equivalent in a relevant subject and/or appropriate professional experience or willing to work towards a degree.
  • Evidence of continuing professional development.
  • Thorough knowledge of legislation and best practice relating to Housing Management, Housing Plus, Area Management including Community Safety and Tenancy Enforcement.
  • Must demonstrate an awareness and understanding of equality issues.


  • Experience of working in an area management, housing plus, community safety, tenancy services and/or social housing at a senior management level.
  • Experience of multi-agency working.
  • Experience of budget management.
  • Experience of successful management of a team.
  • Experience of change management.
  • Experience of improving services and performance for stakeholders.
  • Experience of clear leadership skills, developing both teams and individuals.
  • Evidence of involving customers in all aspects of service delivery and ability to identify and measure the outcomes of participation.

Skills/Technical skills:

  • High level of communication consultation skills, including the ability to present written or verbal information in a clear and concise manner.
  • Ability to develop effective working relationship with all stakeholders.
  • IT literate and able to use a range of IT packages as an analytical and management tool.
  • Ability to forward plan and prioritise and review to meet the services objectives/targets.
  • Ability to generate ideas and practical solutions to contribute to the vision and to meet changing demands.
  • Clear leadership skills, which inspire, empower, motivate, and develop teams and individuals.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Full Driving licence, access to a vehicle or access to means of mobility support.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: S Tyneside 6445214182848
Interim Head of Housing and Area Management
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: S Tyneside 6445214182848
Interim Head of Housing and Area Management
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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