- Pay Rate:
Up to £26.00 per hour PAYE
- Hours per Week:
37 Monday – Friday, normal working hours
This opening assignment is for 6 - 7 months
Interim Enforcement Officer - Trading Standards
Reference no: Oxfordshire 5212268
Through the enforcement of Trading Standards legislation, the Enforcement Officer will keep individuals, communities and businesses from financial loss and unfair practices
You will provide support, advice and guidance to local businesses to help them develop and grow and so they do not suffer from unfair competition.
You will ensure business compliance by ensuring that they comply with applicable legislation.
You will safeguard vulnerable people by using customer focussed and intelligence-led approaches to tackle issues of consumer harm and loss.
Duties to include:
- Prioritise complaints and enquiries from businesses and consumers and appropriately respond to/investigate these enquiries having regard to the Service’s policies
- To gather evidence and investigate breaches of the law across the full remit of Trading Standards legislation in accordance with statutory codes e.g. PACE, RIPA, CPIA
- Prepare infringement reports in a thorough and timely manner and give evidence in court when required
- Enforce Trading Standards legislation and carry out inspections of trading premises to ensure that legal requirements are being complied with
- To undertake project work, and respond flexibly to emerging issues to help the Service deliver the business plan, meet customer service priorities, managing project budgets and directing staff as necessary
- To actively gather intelligence on business malpractice, contribute to tactical assessments and make proposals for action to reduce consumer harm
- To provide a good level of customer service
- To provide advice to businesses, communities and consumers on legislation, Trading Standards activities and business systems
- To liaise and work effectively with partner organisations, where applicable to resolve, problems, gather information and represent the service
- To make decisions based upon council/service policies or procedures
- Ensure data and information is stored securely, distributed and destroyed appropriately in accordance with government guidelines
- To undertake activities to ensure the Trading Standards Service meets its obligations and duties in relation to other legislation
“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
- Five GCSEs or ‘O’ levels at grade C or better
- Knowledge of and ability to write professional business letters
- Knowledge of and ability to write reports
- Knowledge of basic maths, including decimal places
- Knowledge and use of Microsoft applications
- Strong interest in consumer rights and consumer protection matters
- Ability to travel to a variety of locations
- Excellent customer service skills: ability to deal with difficult customers and confrontational situations
- Excellent communication skills
- Good negotiation skills
- Ability to adapt to different situations and deal with people in a wide variety of contexts at all levels
- If not already present, a willingness to undertake training to become competent in legal controls and Codes of Practice governing law enforcement (i.e. PACE, RIPA, CPIA, etc)
- Ability to lift heavy (max 20kg) and unusual shaped loads
- Ability & willingness to work outside office hours
- Ability & willingness to work out of doors in adverse weather
- Ability and willingness to work in a variety of locations including farms, building sites, warehouses, all parts of food premises and other locations
NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
- Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for
- CSCATS or DCA part 1 or BSC/BA Consumer Protection or other related qualification
- DCATS, Diploma in Consumer Affairs or relevant degree
- Knowledge of legal controls and Codes of Practice governing law enforcement (i.e. PACE, RIPA, CPIA, etc)
- Knowledge of council/service policies or procedures
- Experience of investigating criminal offences and compiling reports for consideration of legal action, including experience of taking witness statements and interviewing under PACE Act and Codes
- Experience of working for other enforcement agencies
- Experience of using bespoke databases
Email Job Reminder
If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.
Interim Enforcement Officer - Trading Standards
Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.
Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.
Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.
We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.
We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.