Interim Council Tax Officer x6 – Customer & Support Services

Interim Council Tax Officer x6 – Customer & Support Services 150 150 tcl-admin
Interim Council Tax Officer x6 - Customer & Support Services
Interim Position

Cornwall 5177101

Posted: 11th June 2021 07:38
  • Pay Rate:

    £25.00 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    TR14 8SX

What's involved with this role:

Although a Cornwall location is specified these roles will be remote working; candidates will need a good Wi Fi connection and a suitable space within their home to work.  A laptop and telephone will be provided with remote support to induct candidates into the roles.

Candidates will need strong experience of all aspects of Council Tax billing and collection, these roles will be predominantly dealing with cases reaching liability order stage and beyond so need to be strong in recovery practice.  

The Council Tax Officer will assist in providing an effective, efficient and customer focused Service contributing to the Billing, Collection and recovery of Council Tax, Business Rates, Business Improvement District Levy, recovery of Housing Benefit overpayments, and other Council debts, under the direction of the Revenues Team Leader.

To have a thorough, in depth, knowledge of the requirements of the Council Tax and Business Rates legislation, Business Improvement District Levy regulation and Department of Works and Pensions Housing Benefit Overpayment Recovery regulations and the ability to interpret complex legislation and office procedures is an essential part of the role.

Council Tax Officers will be responsible for maximising and recovering the Council’s income, instigating appropriate recovery action using a variety of methods from making and monitoring individual financial arrangements with customers to liaising with the Council’s Bailiffs, referring cases for Committals, Bankruptcy, Liquidation and Charging Orders.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

“Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Minimum of 12 months recent council tax experience, including recovery, preferably within a similar role and ideally within a public sector organisation
  5. Knowledge of Local Government Revenue Services e.g. Council Tax and/or Benefits
  6. Strong IT skills including Microsoft packages
  7. ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


Give yourself the best chance of success - View our CV Tip

If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:

Job Ref: Cornwall 5177101
Interim Council Tax Officer x6 - Customer & Support Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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