Interim Council Tax Officer x4 – Revenues & Benefits

Interim Council Tax Officer x4 – Revenues & Benefits 150 150 tcl-admin
Interim Council Tax Officer x4 – Revenues & Benefits
Interim Position

Cornwall 5207943

Posted: 9th June 2022 08:53
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  • Pay Rate:

    £25.00 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • Camborne,

    TR14 8SX

What's involved with this role:

Interim Council Tax Officer x4 – Revenues & Benefits

Job Ref: Cornwall 5207943

The normal duties of the role will involve travel throughout the County, and it is a condition of employment that you can exercise satisfactory travel mobility

The Council Tax Officers will assist in providing an effective, efficient and customer focused Service contributing to the Billing, Collection and recovery of Council Tax, Business Rates, Business Improvement District Levy, recovery of Housing Benefit overpayments, and other Council debts.

Candidates must have a thorough, in depth, knowledge of the requirements of the Council Tax and Business Rates legislation, Business Improvement District Levy regulation and Department of Works and Pensions Housing Benefit Overpayment Recovery regulations and the ability to interpret complex legislation and office procedures.

Key responsibilities:

  • Administer, collect and recover Council Tax, Business Rates, Business Improvement District Levy and Housing Benefits overpayments.
  • Demonstrate at all times an awareness of scheduled recovery action on Council Tax, Business Rates and Housing benefit Overpayments.
  • Process and respond to correspondence and information from tax and rate payers, owners, landlords, tenants and other sources, in relation to relevant legislation.
  • Undertake all telephone, face to face and other enquires as required, ensuring advice is accurate and clear to ensure excellent customer satisfaction.
  • Ensure compliance with relevant legislation, by instigating recovery action for non-payment by assisting the team leader in the Magistrate’s or County Court.
  • In the case of disputes ensure that any necessary suppressions or referrals are set to avoid next stage recovery action being taken, thus minimising customer dissatisfaction and complaints to the service.
  • Interpret and apply legislation to determine and apply decisions in respect of liabilities, exemptions, discounts and other reliefs in accordance with law and policy guidelines.
  • Liaise with Visiting Officers in relation to establishment of liabilities, discounts, reliefs and other queries, including the completion of new properties and the alteration of existing properties to ensure the tax bases are correct.
  • Assess and issue both Council Tax and Business Rate cases for post bailiff recovery action including Attachment to Earnings, Committals, Charging Orders, Liquidations, Bankruptcies or investigations by debt recovery agencies.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  • GCSE A to C level or equivalent including Mathematics and English or equivalent work related experience.
  • A professional qualification from the IRRV or similar is desirable or evidence of continuous professional development.


Experience, Knowledge & Skills:

  • A full working knowledge of Council Tax and Business Rate legislation, Rent legislation and Housing Benefit overpayment legislation.
  • Ability to interpretate and practice such that the role holder is able to understand, explain and implement complex pieces of legislation.
  • Experience of customer and public contact, demonstrating excellent communication, negotiation and interpersonal skills across a range of media.
  • Knowledge of the law and practice relating to the recovery of Council Tax, Business Rates Housing Benefit overpayments and Business Improvement District levy via Distress, Attachment of Earnings, Bankruptcy, Liquidation, Committal Action, Charging Orders etc.
  • Ability to effectively manage and prioritise workload in a pressurised, target driven organisation, demonstrated by experience of a performance management regime.
  • Experience in using PC based software applications, demonstrated by an ability to use word processing to compile letters, and spreadsheets to review data.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Ability to exercise travel mobility to fulfil travel requirements of the role.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Cornwall 5207943
Interim Council Tax Officer x4 – Revenues & Benefits
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Cornwall 5207943
Interim Council Tax Officer x4 – Revenues & Benefits
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

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