Interim Collection Officer

Interim Collection Officer 150 150 tcl-admin
Interim Collection Officer
Interim Position

Slough RQ609334

Posted: 17th June 2022 12:05
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  • Pay Rate:

    £22.50 per hour PAYE

  • Hours per Week:

    37.50 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    SL1 2EL

What's involved with this role:

Interim Collection Officer 

Job Ref: RQ609334 

To carry out visits to a wide variety of customers in relation to Welfare Benefits and the provision of chargeable Adult Social Care Services   

Key Responsibilities: 


  • To visit new or existing clients or their representatives to provide a holistic service in respect of all elements of Welfare benefits and chargeable Community Care Services.  
  • Remain up to date with all relevant changes in legislation and Council policy 
  • To maintain good working relationships with other operational staff, other Departments 
  • To identify any other benefits to which a customer may be entitled      
  • At peak times, to carry out other duties as required that are reasonable and commensurate with the post, in order to assist with the smooth running of the team 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Educated to A level or equivalent with a good level of numeracy and literacy 
  • Excellent knowledge of Welfare Benefits and social care regulations 
  • Knowledge of Council policies and procedures, particularly Equalities and Health and Safety 
  • A minimum of 5 years experience of assessing welfare benefits or making financial assessments in a social care environment 
  • Experience of delivering a customer-focussed service as above to clients on a face-to-face basis 
  • Good communication skills with the ability to explain complex regulations and procedures clearly and concisely 
  • Information Technology skills for utilising the Internet, Intranet and Microsoft Office packages 
  • Able to display sound judgement in stressful situations when dealing with challenging customers 
  • Ability to manage time effectively, work with competing priorities and make appropriate decisions having considered all the relevant facts 


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Slough RQ609334
Interim Collection Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Slough RQ609334
Interim Collection Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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