Information Governance & Feedback Assistant

Information Governance & Feedback Assistant 150 150 tcl-admin
Information Governance & Feedback Assistant
Contract / Temporary

E Riding 5219553

Posted: 10th November 2022 12:02
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  • Pay Rate:

    £10.39 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    HU17 9BA

What's involved with this role:

Information Governance & Feedback Assistant   

Reference no: E Riding 5219553 

Pay rate £10.39 per hour PAYE   

Redaction of sensitive material.  Information Governance requests 

Key responsibilities: 


  • To ensure that all requests for access to Council held information (including information related to individuals) and any other Data Subject Requests (invoking their rights under GDPR) are recorded, assigned to the relevant Department/Service and appropriately responded, to within the statutory timescale, leading on any response where the request covers more than one Service area. 
  • To ensure that all requests from Departments / Services, to apply an exemption and/or extension, are dealt with in accordance with agreed policies and procedures referring only the most complex cases to the Information Governance Manager.  
  • Responsible for ensuring that all internal databases are maintained and updated to enable ongoing update and review. 
  • To escalate any outstanding matters to Information Asset Owners 
  • (Senior Management) giving professional advice, as appropriate, on behalf of the Corporate Information Governance Team. 
  • To record and risk assess data security incidents considering all the different factors involved in the incident referring only high risk personal data breaches or other high risk incidents for the immediate attention of the Data Protection Officer or Information Governance Manager. 
  • To provide advice and guidance to Incident Owners (Managers) assisting them in incident investigations and producing investigation reports and making appropriate improvement recommendations to Departments and Services. 
  • To assist the Data Protection Officer in working with Information Asset Owners to develop comprehensive records management, including but not limited to, maintaining registers of information assets and transfers, including reviewing completed registers to identify high risk areas and to work with Departments and Services to mitigate these risks. 
  • To liase with the Information Commissioners Officer (ICO) as appropriate and to record and monitor all recommendations made by the ICO and assist in ensuring that they are actioned accordingly.   
  • To continuously develop own skills and enhance knowledge of information governance topics, including changes to legislation and ICO best practice guidance.  
  • Assist and advise staff on the completion of data protection impact assessments and data sharing agreements with third parties, for approval by the Data Protection Officer 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Knowledge of data protection legislation and its application 
  • Knowledge of feedback and customer management practices 
  • Experience of working in a service delivery environment 
  • Experience of handling customer/people’s feedback (coordinating, complaints, comments and compliments) 
  • Experience of giving guidance or advice in relation to policies, procedures, guidance documents or legislation 
  • Well-developed IT skills 
  • Ability to interpret legislation and communicate it to a range of audiences, providing supporting advice as appropriate 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: E Riding 5219553
Information Governance & Feedback Assistant
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: E Riding 5219553
Information Governance & Feedback Assistant
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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