Income Officer – Housing

Income Officer – Housing 150 150 TCLRec
Income Officer – Housing
Croydon, London
Contract / Temporary

Croydon 7253-1

Posted: 19th September 2023 14:42
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  • Pay Rate:

    £18.76 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • Croydon, London,

    CR0 1EA

What's involved with this role:

Temporary Income Officer – Housing

Reference no:  Croydon 7253-1

Pay Rate: £18.76 per hour PAYE 

36 hours Monday – Friday, normal working hours

This opening assignment is for 6 months

City: Croydon, London

Hybrid working

The purpose of the role is to maximise the collection of rent and service charge income for a patch of approximately 1000 secure and non-secure Council tenants.

To ensure that arrears collection methods and debt advice services to tenants are delivered in a sensitive and customer-orientated manner.

Key Responsibilities:

  • Negotiating suitable arrears repayment terms with tenants/and or their representatives.
  • Identifying and recommending suitable cases for repossession to the Income Manager.
  • Identifying and recommending cases of suspected housing fraud for referral to the Tenancy audit team.
  • Assessing and monitoring the needs of vulnerable customers, making appropriate referrals to partners such as Social Services, Welfare Benefits, Debt Advice, Housing Benefits etc
  • Working closely with key partners, including, where appropriate undertaking joint visits to ensure all relevant assistance is provided to tenants in arrears to prevent homelessness.
  • Overseeing evictions of tenants, and associated follow-up actions such as inventory taking and collection or storage of personal possessions, as appropriate.
  • Providing basic welfare benefits and debt counselling advice to tenants, including assisting eligible tenants with Housing benefits claims and liaising with the Council’s Benefits service regarding progress.
  • Promoting welfare benefits take-up having regard to each tenant’s financial and social circumstances.


NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:



  1. Good standard of education, including minimum 5 GCSEs at A*-C grade.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Extensive experience of dealing effectively with members of the public face-to face, over the telephone and via correspondence.
  3. Advanced knowledge of the legal and financial framework within which a social housing income service is provided.
  4. Advanced knowledge of the Housing Act 1985 legal requirements in relation to the letting of tenancies and the processes governing the rent accounting of social housing accommodation, garage lettings, and the administrative procedures that support these functions.
  5. Advanced knowledge of financial management systems and the budget monitoring process.
  6. Significant knowledge of the data protection legislation relating to the storage of tenant’s personal information.
  7. Ability to provide a service to members of the public consistently but sensitively, according to their individual needs, while meeting the customer care standards set for the service.
  8. Ability to manage a varied and demanding workload and to consistently produce high quality work.
  9. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).




Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Croydon 7253-1
Income Officer – Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Croydon 7253-1
Income Officer – Housing
Client Category: Local Authority

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