Income Officer – Housing

Income Officer – Housing 150 150 TCLRec
Income Officer - Housing
Contract / Temporary

SGN 5232991

Posted: 28th July 2023 17:09
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  • Pay Rate:

    up to £18.14 per hour PAYE depending on experience

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    RG19 6AD

What's involved with this role:

Temporary Income Officer - Housing   

Reference no: SGN 5232991   

Pay Rate: up to £18.14 per hour PAYE depending on experience  

37 Monday – Friday, normal working hours 

This opening assignment is for 3 months  


Enhanced DBS disclosure required 

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings 

Key Responsibilities: 


  • Delivering a comprehensive rent & service charge collection service across the region 
  • Monitoring customer accounts for all tenures 
  • Managing end to end processes 
  • Engaging with external agencies including local authorities when needed 
  • Managing evictions 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. 


  • Maintain an up-to-date knowledge of welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare reforms.  
  • Maintain an up-to-date knowledge of local grants and funding that may be applicable to a customer’s circumstances 
  • Maintain an up-to-date knowledge of best practice and internal policies and procedures relating to arrears prevention and collection 
  • Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations 
  • Knowledge and experience of either social housing, home ownership or the private rented sector 



  • Experience in income management or debt recovery/collection 


Skills & Abilities: 

  • Excellent customer service skills 
  • Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload 
  • Ability to prepare all relevant paperwork for court and carry out D.I.Y possession action in arrears related cases 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: SGN 5232991
Income Officer - Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: SGN 5232991
Income Officer - Housing
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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