ICT Trainer – Information Technology

ICT Trainer – Information Technology 150 150 tcl-admin
ICT Trainer – Information Technology
STAFFORD, Staffordshire
Contract / Temporary

Staffordshire 5221904

Posted: 3rd January 2023 10:43
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  • Pay Rate:

    £18.00 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, 08:30-16:30

  • This opening assignment is for 6-7 months

  • STAFFORD, Staffordshire,

    ST16 2LP

What's involved with this role:

Temporary ICT Trainer – Information Technology

Reference no: Staffordshire 5221904

Pay rate: £18.00 per hour PAYE

The ICT Training team provides learning support to the Council and its partner organisation to assist their implementation of new and changing technologies. Alongside the standard portfolio, the team is engaged in a number of key projects supporting the authority with its digital agenda and statutory obligations.

To develop and deliver a range of learning options in a variety of formats including e-learning, interactive webinars, and face-to-face training. Also responsible for the application of learning technologies to transfer skills, including the use of content authoring, e-assessment, and learning management systems. Plan and deliver appropriate training and learning activities so that the Council obtains optimum value from its primary IT systems.

Responsible for sourcing andor developing suitable training materials for self-study, e-learning and classroom-based courses. Where systems have dedicated training platforms, maintain data required for course delivery. Responsible for maintaining frequently asked questions and knowledge bases on the council’s learning platform and analyse data trends to identify where learning could be targeted or materials adapted.

Key responsibilities:

  • Contribute to the design, development and delivery of training and learning material and content to meet the needs of ICT users so that they may fully utilise systems that support their operational activities.
  • Develop and maintain training materials in line with product changes and supplier roadmaps.
  • Where e-learning training or virtual classroom opportunities are not suitable, deliver classroom based training and the development of appropriate training materials to meet customer expectations.
  • Undertake analysis of User training requirements.
  • Implement creative, effective methods of evaluation and monitoring of training provision and the continuous improvement of training delivery, undertaking research, design and creation of learning and development interventions that meet the customer’s needs.
  • Coordinate and update knowledge bases, and frequently asked question (FAQ) resources on the intranet and learning platform to assist in self-study and problem resolution.
  • Perform user acceptance testing, advise on business change implications and produce or amend documentation in order to support and enable the implementation of new software.
  • Evaluate documented resolutions and analyse trends where training and learning could prevent repeated future problems.
  • Provide internal customers with application and technical support assistance primarily where training has been identified as the issue.
  • Feed into the development of software roadmaps using insight from training events to ascertain where product improvements could be made.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:


  • Professional qualification in ICT and/or Adult Learning/Training or recent, relevant experience supporting several different ICT systems and packages.
  • Evidence of additional qualifications or CPD at HNC/HND level or equivalent relevant experience working within a large, diverse and multi-site organisation.

Knowledge & Experience:

  • An experienced IT Trainer with a proven track record in the field of adult learning.
  • Significant experience of designing, developing, delivering, evaluating and reviewing training services to a wide range of audiences of differing abilities and using differing presentation styles including classroom, workshop, tutorial and e-learning.
  • Extensive understanding of ICT and ICT systems (general and business specific) preferably in the context of learning and development.
  • Ability to quickly learn new systems and applications.
  • Experience of Local Government and public sector service delivery.
  • Knowledge of CareDirector and M365 (including SharePoint) an advantage.
  • Track record of working with, advising and supporting internal customers and partners.
  • Awareness of relevant legislation and SCC ICT Security Policies.
  • Experience of communicating with a wide range of people, customers, stakeholders and partners.
  • Ability to deal with a range of issues and conflicting demands, and develop, plan and manage multiple workloads with a methodical approach.
  • Proven experience of facilitating and leading training courses and workshops and undertaking training need analysis.



  • Professional approach highly motivated self starter, with a drive to succeed, demonstrating a positive attitude.
  • Ability to explain complex systems to new users and help them achieve both their potential and the organisation’s goals.
  • Strong team player and the ability to remain calm under pressure, thriving in a rapidly changing environment.
  • Excellent inter-personal skills with effective written, oral and presentational communications skills for any audience.
  • Proven ability to successfully motivate self and others, able to work on own initiative and be adaptable.
  • Able to find creative solutions to emerging challenges while meeting tight deadlines.
  • Assertive approach with the ability to deal with difficult or stressful situations and/or people calmly.
  • High standard of work and interest in delivering high quality outcomes.
  • Dynamic, flexible and willing to multi-task, with the ability to deal with a range of issues and conflicting demands and work to tight deadlines, under pressure to meet targets.
  • Committed to developing and delivering quality systems on behalf of the Council and its users and to provide a customer focused delivery.
  • Availability and willingness to work flexible/additional hours when required to meet demands.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. ***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Staffordshire 5221904
ICT Trainer – Information Technology
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Staffordshire 5221904
ICT Trainer – Information Technology
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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