Temporary ICT Trainer – Information Technology

Reference no: Staffordshire 5221904

Pay rate: £18.00 per hour PAYE

The ICT Training team provides learning support to the Council and its partner organisation to assist their implementation of new and changing technologies. Alongside the standard portfolio, the team is engaged in a number of key projects supporting the authority with its digital agenda and statutory obligations.

To develop and deliver a range of learning options in a variety of formats including e-learning, interactive webinars, and face-to-face training. Also responsible for the application of learning technologies to transfer skills, including the use of content authoring, e-assessment, and learning management systems. Plan and deliver appropriate training and learning activities so that the Council obtains optimum value from its primary IT systems.

Responsible for sourcing andor developing suitable training materials for self-study, e-learning and classroom-based courses. Where systems have dedicated training platforms, maintain data required for course delivery. Responsible for maintaining frequently asked questions and knowledge bases on the council’s learning platform and analyse data trends to identify where learning could be targeted or materials adapted.

Key responsibilities:

• Contribute to the design, development and delivery of training and learning material and content to meet the needs of ICT users so that they may fully utilise systems that support their operational activities.
• Develop and maintain training materials in line with product changes and supplier roadmaps.
• Where e-learning training or virtual classroom opportunities are not suitable, deliver classroom based training and the development of appropriate training materials to meet customer expectations.
• Undertake analysis of User training requirements.
• Implement creative, effective methods of evaluation and monitoring of training provision and the continuous improvement of training delivery, undertaking research, design and creation of learning and development interventions that meet the customer’s needs.
• Coordinate and update knowledge bases, and frequently asked question (FAQ) resources on the intranet and learning platform to assist in self-study and problem resolution.
• Perform user acceptance testing, advise on business change implications and produce or amend documentation in order to support and enable the implementation of new software.
• Evaluate documented resolutions and analyse trends where training and learning could prevent repeated future problems.
• Provide internal customers with application and technical support assistance primarily where training has been identified as the issue.
• Feed into the development of software roadmaps using insight from training events to ascertain where product improvements could be made.

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

• Professional qualification in ICT and/or Adult Learning/Training or recent, relevant experience supporting several different ICT systems and packages.
• Evidence of additional qualifications or CPD at HNC/HND level or equivalent relevant experience working within a large, diverse and multi-site organisation.

Knowledge & Experience:

• An experienced IT Trainer with a proven track record in the field of adult learning.
• Significant experience of designing, developing, delivering, evaluating and reviewing training services to a wide range of audiences of differing abilities and using differing presentation styles including classroom, workshop, tutorial and e-learning.
• Extensive understanding of ICT and ICT systems (general and business specific) preferably in the context of learning and development.
• Ability to quickly learn new systems and applications.
• Experience of Local Government and public sector service delivery.
• Knowledge of CareDirector and M365 (including SharePoint) an advantage.
• Track record of working with, advising and supporting internal customers and partners.
• Awareness of relevant legislation and SCC ICT Security Policies.
• Experience of communicating with a wide range of people, customers, stakeholders and partners.
• Ability to deal with a range of issues and conflicting demands, and develop, plan and manage multiple workloads with a methodical approach.
• Proven experience of facilitating and leading training courses and workshops and undertaking training need analysis.

Skills:

• Professional approach highly motivated self starter, with a drive to succeed, demonstrating a positive attitude.
• Ability to explain complex systems to new users and help them achieve both their potential and the organisation’s goals.
• Strong team player and the ability to remain calm under pressure, thriving in a rapidly changing environment.
• Excellent inter-personal skills with effective written, oral and presentational communications skills for any audience.
• Proven ability to successfully motivate self and others, able to work on own initiative and be adaptable.
• Able to find creative solutions to emerging challenges while meeting tight deadlines.
• Assertive approach with the ability to deal with difficult or stressful situations and/or people calmly.
• High standard of work and interest in delivering high quality outcomes.
• Dynamic, flexible and willing to multi-task, with the ability to deal with a range of issues and conflicting demands and work to tight deadlines, under pressure to meet targets.
• Committed to developing and delivering quality systems on behalf of the Council and its users and to provide a customer focused delivery.
• Availability and willingness to work flexible/additional hours when required to meet demands.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.