ICT Infrastructure Officer– IT

ICT Infrastructure Officer– IT 150 150 TCLRec
ICT Infrastructure Officer– IT
Contract / Temporary

Staffordshire 5233815

Posted: 13th August 2023 19:19
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  • Pay Rate:

    £18 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 6 months

  • Stafford,

    ST16 2LP

What's involved with this role:


Temporary ICT Infrastructure Officer– IT

Reference no:  Staffordshire 5233815

Pay Rate: £18 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: Stafford

The ability to travel effectively around Staffordshire as required.

The post-holder will be responsible for the operation of ICT services such as Networks and Security, Data Centre and Cloud Infrastructures and End User computing environments.

Key Responsibilities:

  • Responsible for ensuring that corporate ICT application services and associated services e.g. network, security, Infrastructure and authentication services are highly available and where exceptions occur take prompt remedial actions ensuring senior managers are kept informed of any extensive breaks in service.
  • Proactively ensure the achievement of optimal availability of ICT services, following IT Infrastructure Libraries (ITIL) best practise guidance to areas including but not limited to Problem, Incident, Change, Configuration and Release management.
  • Responsible for ensuring that proactive tasks, checks and update activities are carried out on Council ICT services in a timely manner and in accordance with agreed procedures and standards.
  • Proactively manage ICT services to ensure availability and performance are optimal and assisting in the development of automated event monitoring and recovery routines.
  • Build, secure and test new Infrastructure, network and end user computing environments to minimise the risk of a security breach and to ensure services perform optimally taking advantage of new technological developments.
  • Implement technical changes to the SICT infrastructure and services either through project driven activities or as a part of routine system maintenance
  • Keep abreast of improvements in relevant ICT areas, explore best practices and technological improvements through networking, conferences etc. to help SICT continually improve service delivery and deliver cost benefits on investments.
  • Contribute, considering relevant legislation, data protection, security and other standards, to the continuous improvement of council ICT services, including the planning, deployment and testing of availability, business continuity & disaster recovery provision.
  • Ensure that all documentation including inventories, schematics, schedules, configurations and DR documentation are available and accurate to aid support and ease recovery in a maintenance or disaster scenario.

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Educated to HND level or recognized equivalent preferably in ICT or related subject
  • ITIL Qualified – foundationpractitioner
  • Relevant technical qualifications (e.g. Microsoft Certified solutions Expert, CISCO Certified Network Associate, Certified Information Systems Security Professional)


  • Significant experience of working in a technical support environment relevant to the role (End user computing, Application Support, Network Support, Infrastructure Support, Security Support, Database Support)
  • Broad experience of dealing with customers, suppliers and other 3rd parties
  • Demonstrable knowledge of industry bodies and standards applicable to the role


  • An in-depth technical knowledge of ICT support processes based on ITIL standards
  • Substantial understanding of technical infrastructures, architecture, networks and security

Skills & Abilities:

  • Technical expertise to enable the correct application of operational procedures.
  • Ability to use infrastructure / security/ network management tools to determine load and performance statistics
  • Able to configure tools to automate the provisioning, testing and deployment of new and changed infrastructure.
  • Problem solving and analytical skills to investigate and resolve
  • operational ICT problems.
  • Ability to prioritise and work to tight deadlines sometimes, out of normal office hours at unsociable times.
  • Effective communicator – written and verbal so able to communicate with users and to write technical processes and produce technical landscape diagrams


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Staffordshire 5233815
ICT Infrastructure Officer– IT
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Staffordshire 5233815
ICT Infrastructure Officer– IT
Client Category: Local Authority

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