ICT Deployment Support Specialist – ICT Services

ICT Deployment Support Specialist – ICT Services 150 150 TCLRec
ICT Deployment Support Specialist - ICT Services
WEST BRIDGFORD
Contract / Temporary

Nottinghamshire TCL 0008 43A7 / 1

Posted: 29th January 2024 09:14
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  • Pay Rate:

    £15.63 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 2 months

  • WEST BRIDGFORD,

    NG2 7QP

What's involved with this role:

Temporary ICT Deployment Support Specialist - ICT Services

Reference no: Nottinghamshire TCL 0008 43A7 / 1

Pay Rate: £15.63 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 2 months 

City: WEST BRIDGFORD

Currently predominately working from home and coming into the office at West Bridgford when required to meet any training and business objectives. 2 Days in office per month approximately.

An ICT Deployment Support Specialist to work within the ICT Services Department. You will join a small team of three other Deployment Specialists and will report to the Customer Engagement Manager. Specification, planning, development and delivery of end user support to maximise the benefits derived from ICT-enabled business projects and the further exploitation of existing ICT tools and technologies.

Key Responsibilities

  • Work with ICT Service Support Engagement and stakeholders to analyse and define the user communication, education, and training and support requirements required to maximise the benefits from ICT-enabled business projects.
  • Work with ICT Service Support Engagement and stakeholders to analyse and define the user education, training and support requirement required to drive further benefits from the use of existing tools and technologies.
  • Plan, develop and deliver the user education, support and training in line with programme, project and business timescales. This may include computer-based training, classroom-based training, presentations, floor walking and 1-1 support.
  • Support the analysis and identification of the ICT skills needs across the workforce.
  • Develop and provide specialist applications support for major customer ICT systems, prioritising and actioning requests for assistance.
  • Provide specialist application support guidance to the Service Desk Teams to refresh their knowledge and ability to support customers.
  • Maintain up to date application support skills for all relevant systems
  • Contribute to the knowledge base for supporting major customer ICT systems.
  • Contribute to the maintenance of an appropriately skilled team to meet the needs of the business plan.
  • Membership of any working groups, forums or committees within the post holder’s area of work.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Qualifications:

  • Educated to degree level.

Knowledge:

  • Has a good overall knowledge of business processes and how they are supported by key applications.
  • Has a good understanding of project management methodologies and lifecycles.

Experience:

  • Five years relevant work experience in a training and support environment.
  • Proven experience in supporting the deployment of ICT-enabled programmes and projects.
  • At least 3 years’ experience in specifying, planning, development and delivery of training materials and user guidance relating to various ICT products and technologies; including Microsoft 365 suite, End User Device Hardware such as smartphones and internally developed software applications.
  • Has experience and training in training needs analysis and the delivery of education and training.

Skills & Abilities:

  • Demonstrates good oral and written communication skills.
  • Demonstrates good presentation and facilitation skills.
  • Excellent communication skills and be proficient in supporting users of all ICT Skill levels. You must be someone that can apply attention to detail and have a passion for discovery and learning.
  • Being able to apply innovation for the sharing of ICT skills and knowledge with users to ensure they are confident and prepared to adopt new and changed technologies is key to this role. You must be highly motivated working on your own or as part of the team.

ALD

Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Nottinghamshire TCL 0008 43A7 / 1
ICT Deployment Support Specialist - ICT Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: Nottinghamshire TCL 0008 43A7 / 1
ICT Deployment Support Specialist - ICT Services
Client Category: Local Authority

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