Housing Services Officer – Customer Services

Housing Services Officer – Customer Services 150 150 tcl-admin
Housing Services Officer – Customer Services
Contract / Temporary

Islington RQ737799

Posted: 23rd November 2022 10:01
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  • Pay Rate:

    £19.30 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • ISLINGTON, London,

    N1 1XR

What's involved with this role:

Full Job Title: Temporary Housing Services Officer – Customer Services

Job Reference: Islington RQ737799

Pay Rate: £19.30 per hour PAYE

A DBS disclosure is listed as a requirement for this role; however the level of disclosure has not been specified by the client.

As a Housing Services Officer, you will have a strong track record in working with customers, residents and or tenants in a front-line customer services environment.

Specifics include:

To be part of an agile ‘front door’ service, able to adapt to changing demand and internal transformation whilst ensuring the customer interactions are dealt with quickly, efficiently, and professionally and are aligned with customer need.

To be adaptable – using modern workflow practices and technology to deliver improved responses to service requests, enquires, payments and incoming reports, processing transactions wherever possible and organising access to specialists when required.

To update system, people, and documentation to ensure that data is accurate, relevant ad valid, increasing the value, potential and effectiveness of our data resources.

To ensure service users understand the availability of digital and self-serve options, encouraging and aiding their use through effective digital inclusion activities to achieve the channel shift programme. Service users should be actively moved towards digital and self-serve solutions at every opportunity.

To undertake robust assessment -recording, and reviewing risk and vulnerabilities, escalating as required to the appropriate level within the service structure.

To provide housing and tenancy-related advice and support directly to council tenants (and in some cases leaseholders) their families, advocates, and other professionals to “make every contact count” ensuring opportunities to identify vulnerabilities, safeguard residents/staff, understand resident needs and build resident resilience are realised.

To create and maintain networks for partnership working understanding the role of all relevant statutory and non-statutory services available to people with multiple disadvantages and ensure that you make relevant referrals to safeguard and support them as appropriate.

To provide reports to management and other key stakeholders as required, contributing to the delivery of a set of challenging KPIs.

To adhere and meet the set of individual and service targets, keeping regular and up to date stats for KPI reporting.

Specific Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  1. Minimum of 12 months recent housing experience in a similar role, or context and ideally within a public sector organisation
  2. Experience of working in Housing Management, specifically tenancy management.
  3. Knowledge of Housing Legislation
  4. Experience of delivering an outcome focused service
  5. Excellent customer service skills
  6. Ability to maximise income
  7. Excellent communication skills (verbal and written)
  8. Effective Negotiation and influencing skills
  9. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite)


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. *** Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above – your CV must address the requirements listed

Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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Thank you for your interested in this job. Please use the form below to apply.

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If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Islington RQ737799
Housing Services Officer – Customer Services
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Islington RQ737799
Housing Services Officer – Customer Services
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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