Housing Revenue Support/Admin

Housing Revenue Support/Admin 150 150 TCLRec
Housing Revenue Support/Admin
Lancing, Sussex
Contract / Temporary

Adur 5248763

Posted: 10th May 2024 08:49
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  • Pay Rate:

    £13.90 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 5-6 months

  • Lancing, Sussex,

    BN15 8TA

What's involved with this role:

Temporary Housing Revenue Support/Admin 

Job Ref: Adur 5248763

Pay Rate: £13.90 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours 

Role Length: This opening assignment is for 5-6 months

City: Lancing, Sussex

Hybrid working might be available for the right candidate

The purpose of the role is to support the provision of a quality rent administration and information involving the accurate and timely management and processing of direct debits for our housing tenants.

The successful candidate will administer the Direct Debit process, calculating payments and amending Direct Debits to reflect any rent account changes. Administer the rent refunds process by calculating refund due, sending out the rent refund claim information and processing the refund requests.

Key Responsibilities:

  • Generate Direct Debits’ (Orchard Housing System).
  • Check for accuracy and identify required changes, for example linked to housing benefit claims or changes in circumstances.
  • Reconcile and implement any changes.
  • Undertake appropriate banking activities.
  • Interrogation of the rent system to determine arrears cases for recovery action in accordance with the arrears recovery policy. Production of mail merge letters, reports and statistics.
  • General admin duties, including and not exclusive to filing and scanning.
  • Assist with end of year processes.
  • Work with others to improve customer service.
  • To organise, deliver and maintain reliable customer service.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.


***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role or context and ideally within a public sector.
  2. Excellent numeracy and data management skills.
  3. Effective planning and organising skills.
  4. Able to meet deadlines in a fast-paced, high pressure environment.
  5. Able to support and maintain administration processes and systems.
  6. Good team player who is open to change and matrix working.
  7. Achieve targets, goals and standards.
  8. Ability to problem solve.
  9. Ability to work flexible hours if required.
  10. Strong ICT skills across all Microsoft products particularly Word, Excel, Teams and PowerPoint.






Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Adur 5248763
Housing Revenue Support/Admin
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Adur 5248763
Housing Revenue Support/Admin
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

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