Housing Repairs Co-ordinator

Housing Repairs Co-ordinator 150 150 tcl-admin
Housing Repairs Co-ordinator
Contract / Temporary

Islington RQ844765

Posted: 15th March 2023 12:04
Apply Related Jobs
  • Pay Rate:

    £14.58 per hour PAYE

  • Hours per Week:

    35 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months


    N7 9QH

What's involved with this role:

Temporary Housing Repairs Co-ordinator   

Reference no: Islington RQ844765   

Pay rate £14.58 per hour PAYE   

This opening assignment is for 2-3 months 


A DBS disclosure is listed as a requirement for this role; however the level of disclosure has not been specified by the client. 

To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments 

Key responsibilities: 


  • To work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations.  
  • To ensure all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience. 
  • To actively manage the workload of multiple operatives, monitoring timings and ensure job completion by the end of each working day. 
  • Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised.  
  • To action unscheduled jobs and ensure that all emergency and planned repairs are carried out as per our service agreement and within priority target times.  
  • To raise order on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repair first time.  
  • To work with Materials team to ensure all material required for each job/task is available and recorded, with all parties notified of any unexpected delays, to include letters to tenants where jobs/task may need to be re-scheduled and updating in-house systems accordingly.  
  • To ensure follow on appointments with customers are arranged and confirmed with the customer, where jobs require more than one visit to complete.  
  • To liaise with Service Managers, Area Service Managers and Surveyors with issues relating to instances of poor workmanship, Operative attitude and in cases where technical advice is required. 
  • To use feedback from clients and operatives to identify any training needs required related to issues of incorrect diagnosis or consistent errors during the job logging process 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • ITQ2 or equivalent Information Technology skills 
  • Knowledge of the main issues affecting social housing 
  • Minimum of 1 years’ experience of working within a responsive repairs environment and housing management systems.  
  • Experience of dealing with all aspects of building maintenance / repairs in a busy environment  
  • Experience of processing customers’ repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines 
  • Minimum of 1 years’ experience of administering a Repairs Scheduling System 
  • Excellent Customer Care skill, experience of working with members of the public, and the ability to handle difficult situations in an open and honest manner.  
  • Excellent communication skills and the ability to liaise with various internal and external parties.  
  • Ability of working in a team and contribute to the team’s overall performance 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. 
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

Give yourself the best chance of success - View our CV Tip

Submit Your Application

Thank you for your interested in this job. Please use the form below to apply.

Please note we do not accept applications without a CV.
If you do not have a CV available right now, please click the "No CV?" button above and we will email you a reminder to add your CV to, when you can.

Drop files here browse files ...
If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Islington RQ844765
Housing Repairs Co-ordinator
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Email Job Reminder

If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Islington RQ844765
Housing Repairs Co-ordinator
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

    New Search

    Are you sure you want to delete this file?