Housing Performance Lead– Housing

Housing Performance Lead– Housing 150 150 TCLRec
Housing Performance Lead– Housing
Honiton, Devon
Interim Position

East Devon 5237089

Posted: 1st October 2023 14:52
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  • Pay Rate:

    £45 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 4-5 months

  • Honiton, Devon,

    EX14 1EJ

What's involved with this role:

Interim Housing Performance Lead– Housing

Reference no:  East Devon 5237089

 Pay Rate: £45 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 4-5 months

City: Honiton, Devon

The candidate will need to be flexible to work from home and the office as and when required.

 Ideally local if at all possible.

A valid driving license and own car are essential

 The post holder will continuously review the operational processes within the services to ensure continuous improvement and that an excellent service is provided to customers, including training staff where a need is identified, monitoring data streams to keep abreast of trends and responding to statutory requests for review under the Housing Act 1996 and Freedom of Information data requests.

Key Responsibilities:

  • Continuously review housing options cases, identifying areas for improvement and of good practice.
  • Provide training and/or coaching to Housing Service staff where areas for improvement are identified.
  • Carry out statutory reviews under Part VII and Part VI of The Housing Act 1996.
  • Respond to customer complaints across the service, ensuring that any learning is identified and embedded.
  • Monitor relevant housing statistics and identify trends, translating back to service provision.
  • Respond to Freedom of Information requests, ensuring data is shared appropriately and in a timely manner.
  • Contribute towards the development of Housing Service strategies, policies and procedures.
  • Keep abreast of good practice on a local and national basis and embed into service provision where practical to do so.
  • Represent the Housing Service at internal and external meetings.
  • Offer a customer focused service using systems thinking principles.


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:


  • Degree in Housing, or equivalent experience
  • Membership of the CIH
  • Project/Change Management qualification

Experience & Knowledge:

  • Extensive housing options knowledge – law and process
  • Experience of carrying out statutory reviews
  • Experience in coaching/training

Skills & Abilities:

  • Ability to collate and analyse datasets
  • Excellent IT skills, including Word, Excel, PowerPoint and databases
  • Ability to effectively manage a complex and varied workload
  • Ability to deal sensitively with vulnerable customers
  • Excellent communications skills – verbal and written
  • Demonstrate a confidence and resilience to deal with changing demands;
  • Ability to work on own initiative, be a self-starter, proactive and respond accurately to tight deadlines, and able to prioritise between conflicting demands.

***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: East Devon 5237089
Housing Performance Lead– Housing
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Job Ref: East Devon 5237089
Housing Performance Lead– Housing
Client Category: Local Authority

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