Housing Options Officer

Housing Options Officer 150 150 TCLRec
Housing Options Officer
Interim Position

WNC (HQ) WNC14397

Posted: 7th September 2023 09:58
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  • Pay Rate:

    £21.54 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


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What's involved with this role:

Temporary Housing Options Officer   

Reference no: WNC (HQ) WNC14397   

Pay Rate:  £21.54 per hour PAYE   

37 Monday – Friday, normal working hours 

This opening assignment is for 3 months  


Hybrid working - 2 days WFH, 3 days in the Northampton office 

Prevention and relief of homelessness, issuing of legally compliant letters, assessment of main homelessness duty, including eligibility, priority need, local connection and intentional homelessness 

Key Responsibilities: 


  • Receive and assess homeless applications, manage a caseload, and carry out investigations into homelessness within the framework of the Housing Act 1996 Part VII (Homelessness) and make formal decisions. Refer customers to other sources of assistance where appropriate e.g. social care and health, lettings agencies, community and voluntary advice organisations. 
  • Prevent and relieve homelessness, providing advice, guidance, and assistance on the range of options available to resolve clients housing needs. Produce personal housing plans for applicants approaching for advice and assistance, conducting home visits as appropriate.  
  • Respond to correspondence, answer telephone enquiries, and conduct personal interviews, ensuring that computer and manual records are maintained and updated as necessary, to ensure that accurate, timely information is available.  
  • To process housing register applications, assess applicants’ eligibility and needs. Advertise void properties and run shortlist reports to provide suitable offers and nominations to Registered Providers for properties becoming available, whilst taking due account of community issues, sensitive lettings, and neighbourhood tensions  
  • To organise and administer the letting of temporary accommodation to clients whom the authority has a duty to accommodate, making assessments to identify the most appropriate placement for the specific household. Monitoring and taking appropriate action on licence arrears, antisocial behaviour, etc. Involvement in bringing empty properties back in to use.  
  • Keep abreast of changes to Local and Central Government legislation and policy covering housing issues, including primary legislation and case law. Work independently but within the framework of policy and legislation.  
  • Assist in the implementation of new legislation, support new initiatives within the service, other teams within the Council, and statutory and voluntary agencies e.g. Environmental Health, Housing Benefit, Care & Repair, Job Centre, and Social Services. Meet performance targets and support the delivery of service priorities.  
  • To maximise personal productivity, minimise duplication and errors; and manage our information efficiently and securely to reduce risk, through effective use of Office 365 and our internal IT systems and applications.  
  • Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours.  
  • Demonstrate awareness and understanding of other people’s behavioural, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons 

NB: Please feel free to apply to us direct via job[email protected] by quoting the job reference and job title exactly. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 


  • Educated to degree level. (desirable) 



  • An understanding and awareness of current challenges around housing and homelessness.  
  • A good understanding and knowledge of current housing/homeless legislation, the Code of Guidance, good practice, and case-law (desirable) 
  • An understanding of the requirements of the General Data Protection Regulations (GDPR) and the need to ensure accurate data entry for the purpose of producing statistical returns 



  • Experiencing of working in a social housing environment. (desirable) 
  • Experience of dealing with the public providing advice and/or support. (desirable) 


Skills & Abilities: 

  • Ability to interpret and explain complex legislation and guidance, to a variety of audiences, and to make clear, consistent decisions.  
  • An effective problem-solver with an organised and imaginative approach to work and the ability to manage difficult situations. 
  • Ability to develop close professional relationships with colleagues and other professionals to generate positive outcomes for customers.  
  • Ability to work well under pressure, prioritise work and meet tight deadlines 



Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: WNC (HQ) WNC14397
Housing Options Officer
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

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Job Ref: WNC (HQ) WNC14397
Housing Options Officer
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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