Housing Options Adviser

Housing Options Adviser 150 150 TCLRec
Housing Options Adviser
Contract / Temporary

Salford 0008 AB68 / 1

Posted: 26th March 2024 16:42
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  • Pay Rate:

    £16.57 per hour PAYE

  • Hours per Week:

    37 Monday to Friday, 08:30 - 16:30

  • This opening assignment is for 1 month


    M27 5DA

What's involved with this role:

Temporary Housing Options Adviser

Reference no: Salford 0008 AB68 / 1

Pay Rate: £16.57 per hour PAYE

37 Monday to Friday, 08:30 - 16:30

This opening assignment is for 1 month


The main purpose of this role is to contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. This role will deal with enquiries that assist customers with individual queries, prevention of homelessness and review enquiries and decisions around homelessness. Officers should also have knowledge of the allocations policy and Choice based lettings system.

Key Responsibilities:

  • Support and contribute to the provision of an efficient, effective and responsive housing advice by providing a service, both face to face and by telephone, on housing advice and homelessness issues with day to day queries
  • Provide information on a comprehensive range of housing options to include Choice Based lettings, Pinpoint, renting in the private rented sector, access to registered providers and shared ownership/owner-occupation to prevent homelessness by enabling clients to resolve their housing problems.
  • Manage a caseload between 30 – 80 cases active at any one time, facilitating customer meetings, face to face support and assistance, answering general queries or signposting to appropriate resources
  • Liaise with accommodation providers to arrange suitable offers of accommodation across a range of tenures, including temporary accommodation, and to complete all related paperwork for example, housing benefit forms. To assist with the running of the Rental Bond Scheme including liaising with landlords, Landlord Accreditation and other relevant parties, issuing bond certificates and arranging for payment to be made when claims are made by landlords.
  • Communicate confidently with good interpersonal skills and good organisational skills. To have a good knowledge of the issues that affect vulnerable people and have the ability to deal with the considerable increase in exposure to customers who may display challenging and disagreeable behaviour. The ability to manage the intense emotional demands that vulnerable customers regularly place in the job role.
  • Review ongoing casework, providing assistance for interventions and preventions of homelessness through various support channels and relationships
  • Develop, review and keep up to date personal and professional knowledge and information about all relevant services, both internally and externally, that can provide benefit to customers
  • Respect the confidential and / or sensitive nature of all customer enquiries, including adherence to the Data Protection Act
  • Make decisions on homeless applications in line with legislation, case law and guidance and issue clearly detailed and robustly written s184 decisions in accordance with legislation.
  • Liaise with Housing Strategy to ensure that requests for reviews are dealt within a timely manner as required by section 202 of the Housing Act.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.


  • Up to date knowledge of issues that affect vulnerable people and available solutions
  • Extensive knowledge and experience of the Housing Act 1996 part 6 and part 7 and of the Homelessness Act 2002
  • Knowledge of safeguarding procedures and responsibilities, understanding the need to safeguard and promote the welfare of children and vulnerable adults is priority.
  • Knowledge of Housing Benefits


  • Proven experience of successfully achieving KPI’s/Targets on both an individual and team level
  • Previous experience in dealing with vulnerable customers and customers who may display challenging and disagreeable behaviour.
  • Experience identifying and developing innovative and creative solutions to potential problems or barriers
  • Experience of working with private sector landlords

Skills & Abilities:

  • Excellent written and verbal communication skills.
  • Ability to communicate confidently with excellent interpersonal and organisational skills
  • Ability to interpret and absorb complex information whilst building a working knowledge of legislation, policies and procedures
  • The ability to coordinate and monitor cases referred to and moved on from Supported schemes,
  • Demonstrates high ability and skill to organise and prioritise caseload.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Salford 0008 AB68 / 1
Housing Options Adviser
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

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Job Ref: Salford 0008 AB68 / 1
Housing Options Adviser
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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