Housing Officer – Tenancy Management

Housing Officer – Tenancy Management 150 150 TCLRec
Housing Officer - Tenancy Management
Interim Position

Stroud 5244130

Posted: 26th January 2024 12:25
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  • Pay Rate:

    £185.00 per day PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    GL5 4UB

What's involved with this role:

Interim Housing Officer - Tenancy Management

Reference no: Stroud 5244130

Pay Rate: £185.00 per day PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 3 months 


Enhanced DBS disclosure required

Role is predominantly office / community based. Home working limited to one day per week

To provide a customer focused comprehensive housing management service. Focusing rent collection, estate management and adherence to tenancy conditions covering a designated patch.

Key Responsibilities

  • Effectively manage a designated patch of properties of Council owned properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy.
  • Ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy
  • Participate in community events and activities, supporting tenant engagement and delivering excellent customer service.
  • Be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions.
  • Monitor the conditions of the external environment of the council’s neighbourhoods and implement the Asset Based Community Development approach.
  • Effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction.
  • Manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages.
  • Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans.
  • Monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines.
  • Make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.


  • A relevant degree or equivalent experience.


  • A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990)
  • Good understanding of the complexity involved in tenancy management issues and ensure that the appropriate level of fairness, investigation, sensitivity support and enforcement are applied and balanced with the search for creative solutions that may also seek a mediated or other more effective efficient and economically viable outcome.


  • Experience of tenancy management and enforcement
  • Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting

Skills & Abilities:

  • Excellent communication and negotiation skills
  • Ability to deal with people in challenging situations
  • Work subject to deadlines involving problem solving, changing circumstances or demand


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Stroud 5244130
Housing Officer - Tenancy Management
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

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Job Ref: Stroud 5244130
Housing Officer - Tenancy Management
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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