Housing Officer – Housing Service

Housing Officer – Housing Service 150 150 TCLRec
Housing Officer - Housing Service
Contract / Temporary

E Devon 5251342

Posted: 2nd July 2024 16:00
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  • Pay Rate:

    £17.59 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 6 months


    EX14 1EJ

What's involved with this role:

Temporary Housing Officer - Housing Service

Reference no: E Devon 5251342

Pay Rate: £17.59 per hour PAYE

Hours per week: 37 Monday - Friday, normal working hours

This opening assignment is for 6 months


Enhanced DBS disclosure required

Hybrid working

Working mainly from the offices at either Honiton or Exmouth.   Given the nature of the role, it is the preference that candidates spend time with the team so they can be supported.   There is opportunity to work some time from home. 

The candidate will need to be able to get into either Honiton or Exmouth and there although there is public transport available, it would be helpful if the suitable candidate has a vehicle. 

The purpose of the role is to provide a customer focused housing options and advice service, preventing and relieving homelessness wherever possible as a priority in line with Homelessness Reduction Act 2017 legislation.

Key Responsibilities:

  • Participate in providing a comprehensive and innovative housing options and advice service split over two locations, with an emphasis on early intervention and the prevention of homelessness, promoting and pursuing a range of housing options to meet the needs of our customers.
  • Participate in the housing options duty service cover from 8:30 – 5pm, giving initial advice face to face or over the telephone to customers. Dealing with incoming telephone calls, e-mails and letters.
  • Carry out housing needs assessments for applicants d are homeless or threatened with homelessness, in accordance with the Homelessness Reduction Act 2017.
  • Proactively manage a caseload of applications.
  • Effectively negotiate and mediate with landlords and any other relevant parties with a view to preventing homelessness by keeping customers in their properties, wherever possible, or by helping applicants to secure suitable alternative accommodation.
  • Investigate applications in line with the Housing Act 1996 Part 7 and relevant case law.
  • Write and issue statutory S184 decision letters and any other standard letter as required.
  • Create, review and update effective Personalised Housing Plans in line with the Homelessness Reduction Act 2017, to ensure successful homelessness prevention or relief.
  • Support and empower applicants to resolve their housing need.
  • Be flexible in your approach to meet the needs of the customer, carrying out home visits where necessary.

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.


  • Good level of education with at least a GCSE (or equivalent) in Maths, English and Science.


  • Knowledge of local statutory and voluntary agencies.
  • Knowledge of the Homelessness Reduction Act 2017.
  • An understanding of the Devon Home Choice system.
  • Awareness of the local housing market and housing providers.
  • An understanding of current issues in local government.


  • Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  • Previous experience working for a local housing authority.
  • Previous housing advice and homelessness experience.

Skills & Abilities:

  • Have excellent organisational skills.
  • Excellent communication skills, including listening, oral and written.
  • Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
  • Ability to be diplomatic, tactful, friendly and empathetic to customers and colleagues.
  • Ability to interpret information via the telephone and enter information direct into the computer.
  • Ability to work on own initiative and as part of a team.
  • Ability to be innovative and creative when identifying ways to prevent homelessness.
  • Ability to write clear and concise reports and letters etc.
  • Accuracy and attention to detail, particularly when working to tight deadlines and managing conflicting priorities.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: E Devon 5251342
Housing Officer - Housing Service
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: E Devon 5251342
Housing Officer - Housing Service
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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