Housing Officer – Housing Benefits

Housing Officer – Housing Benefits 150 150 tcl-admin
Housing Officer - Housing Benefits
Interim Position

Hounslow 3490-1

Posted: 14th November 2022 10:55
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  • Pay Rate:

    £23.86 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 3 months


    TW3 3EB

What's involved with this role:

Housing Officer - Housing Benefits   

Reference no: Hounslow 3490-1   

Pay rate £23.86 per hour PAYE   

Basic DBS disclosure required

You are a frontline professional delivering a first class, modern and flexible core tenancy and housing management service in the Borough. You are the first and main point of contact with tenants, identify problems early to nip emerging issues in the bud and prevent escalation whenever possible. You adopt a preventative approach and are solution focussed to ensure that the needs of tenants are effectively met. You have excellent knowledge to give meaningful information and advice to enable tenants to act upon it themselves but supporting them where they need some extra help. You work well with others to ensure tenants live safely and independently in their homes. You are highly motivated to interact with tenants to get to know them as well as the estates and the communities they live in. You identify and manage risks and challenging behaviour. You build up trusting relationships with tenants and professionals to work collaboratively to achieve positive outcomes for tenants while supporting the shared goals of the council 

Key responsibilities: 


  • Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes. 
  • Work effectively to prevent tenancy breakdown and escalation of need, proactively engaging with tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time.  
  • Proactively interact with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships.  
  • Work in a person-centred way, to identify holistic needs, working proactively with other agencies to ensure those needs are met. 
  • Make timely referrals to other teams, internal departments and external agencies and proactively follow up to ensure referrals are acted on.  
  • Think creatively and decisively to tackle emerging issues and implement bespoke solutions to resolve complex problems.  
  • Work in a co-ordinated way with others to flex and adapt resources across the Borough to ensure needs are being met with a joined up borough wide approach.  
  • Work effectively in a changeable environment to achieve targets and service objectives with competing priorities, while continuously improving our service offer to tenants to meet changing needs and integrate digital solutions.  
  • Keep up to date with key legislation, policies and procedures, and maintain a high awareness of issues that can cause legal, reputational and financial risks to the council, taking action to mitigate or prevent risks arising and ensuring value for money service delivery.  
  • Adopt safe working practices to comply with legislation, policies and procedures, while mitigating risks posed by challenging behaviour, identifying and recording accurate information to minimise risks to others 

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: 

  • Good knowledge of managing tenancies in a social housing setting 
  • Understanding of the council’s role as a landlord and associated legislation and regulations relating to tenancy matters 
  • Great communicator to engage effectively with a broad range of people to influence, negotiate and persuade 
  • Proactively, flexibly and independently, with a keen eye for identifying emerging tenancy problems 
  • Driving Licence

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. 

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. 

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF. 

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. 

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: 

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours. 
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. 
  3. Your availability to work either immediately, or at short notice. 
  4. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
  5. Please refer to the Role Requirements section above - your CV must address the requirements listed. 


Other preferable/desirable details to include on your CV, if applicable: 

  1. Any local authority/public sector experience 
  2. Any relevant qualifications held or being studied for. 


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Hounslow 3490-1
Housing Officer - Housing Benefits
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: Hounslow 3490-1
Housing Officer - Housing Benefits
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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