Housing Officer/Admin – Resources

Housing Officer/Admin – Resources 150 150 TCLRec
Housing Officer/Admin – Resources
Stoke on Trent, Staffordshire
Contract / Temporary

Stoke 5248049

Posted: 24th April 2024 11:17
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  • Pay Rate:

    £16.26 per hour PAYE

  • Hours per Week:

    37 Monday – Friday, normal working hours

  • This opening assignment is for 1-2 months

  • Stoke on Trent, Staffordshire,

    ST4 1RN

What's involved with this role:

Temporary Housing Officer/Admin – Resources

Job Ref: Stoke 5248049

Pay Rate: £16.26 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours  

Role Length: This opening assignment is for 1-2 months

City: Stoke on Trent, Staffordshire

The purpose of the role is to provide efficient, effective and responsive housing management services within a designated work area, ensuring that services are provided in accordance with agreed policies and priorities of the council.

Key Responsibilities:

  • Manage cases, maintain a direct involvement, identify the factors and develop appropriate actions in line with the priorities and practices of the council.
  • Keep abreast of all relevant legislation.
  • Contribute to the overall performance of the Directorate through personal performance, co-operation with other groups and in support of initiatives as approved by the Strategic Manager – Housing Management.
  • Establish and maintain good lines of communication within the housing team, the council and with outside agencies concerning matters relating to the area and services managed.
  • Attend meetings and undertake relevant actions and visits out of office hours as required.
  • Be effective and efficient in the provision of comprehensive landlord functions giving general advice and assistance to council tenants, leaseholders and all residents.
  • Receive and respond to ASB and tenancy and estate management issues and develop appropriate solutions in line with the policies, priorities and practices of the council.
  • Assist in identifying tenancy support needs and make relevant referrals to appropriate agencies.
  • Carry out routine tenancy visits as required including leaseholders and residents as part of a locality management approach.

 

NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Qualifications:

  1. A level 4 professional, academic or management qualification and evidence of continuous professional development.

 

Skills & Experience:

  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Possess detailed knowledge and understanding of Housing Management.
  3. Experience of improving services and managing the change.
  4. Experience in delivering a quality customer service.
  5. Effective communication experience.
  6. Experience of visiting, interviewing and advising customers.
  7. Demonstrate experience in the interpretation and application of Tenancy Conditions & procedures.
  8. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

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Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: Stoke 5248049
Housing Officer/Admin – Resources
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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Job Ref: Stoke 5248049
Housing Officer/Admin – Resources
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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