Housing Manager – Housing Solutions

Housing Manager – Housing Solutions 150 150 tcl-admin
Housing Manager - Housing Solutions
Kensington, London
Contract / Temporary

K&C 5221255

Posted: 12th December 2022 15:23
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  • Pay Rate:

    £24.05 per hour PAYE

  • Hours per Week:

    36 Monday – Friday, normal working hours

  • This opening assignment is for 2-3 months

  • Kensington, London,

    W8 7NX

What's involved with this role:

Interim Housing Manager - Housing Solutions

Reference no:  K&C 5221255

Pay Rate: £24.05 per hour PAYE

The purpose of the role is to lead a group of front facing Housing Officers to respond to applications to join the Councils housing register and/or homelessness applications.  The manager needs to be customer focused and be able to support a group of new officers to make legally binding decisions.

Key Responsibilities:

  • Lead a team of officers to deliver a customer friendly experience that supports the resolution of customers housing needs at first contact in the Housing Solutions Service.
  • To manage the assessment, investigation and verification of applications who would like to join the Housing Register under Part VI of the Housing Act 1996 and the Council’s Allocations Scheme on an allocated casework basis.
  • Support the Team Manager – Housing Solutions and lead a team of officers in understanding the needs of customers and then develop an operating framework that includes arranging and developing outreach surgeries, online platforms and other information to named public bodies and other key interested parties or potential partners to deliver cross cutting prevention work for Housing Solutions.
  • Lead a team of officers in developing innovative and creative solutions to the prevention of homelessness and tangible reduction of the use of temporary accommodation, this could include developing relationships with leaseholders, private landlords and Councils or bodies outside of London.
  • Lead and develop a team of officers to become the local intelligence and community link for the key areas of homelessness presentations within the borough.
  • Lead and manage a team of officer ensuring that all assessments of customers housing needs are accordance with the Homelessness Act 2017. A high percentage of customers presenting as homeless will be vulnerable and it is essential to assess the customer’s needs accurately in accordance with the Care Act 2014, the Children’s Act 1989 and all relevant housing legislation.
  • Ensure that reasonable care for the safety and health for themselves and others who may be affected by their acts; and to work with management to comply with Service/Unit procedures and protocols and with the Councils Health and Safety Policy and all guidance, instructions and risk assessments.
  • Deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council’s complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible.
  • Manage a group of staff so as to ensure that adequate staffing levels are maintained at all times; to be responsible for putting in place cover arrangements for leave and other absences, and for restricting leave where necessary to maintain service delivery: to communicate key messages and other information to staff; to deal effectively with staffing issues both formally and informally; to contribute to the effective running of the division’s staff focus group.
  • Develop staff to realise their potential, manage their careers and therefore deliver improved outcomes for residents
  • Contribute to budget monitoring for relevant teams and projects and ensure all funding streams are effectively controlled within cash limits
  • Identify opportunities to contain and reduce expenditure and deliver services more efficiently
  • Promote accountability among all staff to provide value-for-money services and achieve best use of resources
  • To undertake any duties appropriate to the grading of this post, as requested by the Service Manager – Housing Solutions, Head of Housing Solutions or another manager within the Housing Needs Service.


“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:



  1. Educated to a minimum of A Level standard or equivalent.
  2. A degree or equivalent professional qualification – desirable



  1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
  2. Experience of effective record keeping including electronically.
  3. A good knowledge of legislation on lettings, homelessness, security of tenure, tenants’ rights including codes of guidance, case law and good practice. A good knowledge of a range of housing options and homelessness prevention approaches.
  4. Previous housing needs experience would be desirable.



Skills & Abilities:

  1. Excellent interpersonal skills including active listening, interviewing. Investigation, advocacy and a win-win approach with all stakeholders.
  2. Ability to analyse complex issues and written material quickly, to think creatively about problems and identify solutions.
  3. A good understanding of current issues affecting social housing and private housing provision in inner city areas.
  4. Ability to lead, motivate and develop colleagues and customers to plan and evaluate their options.
  5. Ability to lead and develop a team that is able to prioritise workloads and achieve targets and deadlines.
  6. Excellent communication skills including the ability to write detailed technical letters and reports.
  7. Ability to work effectively and even-handedly with people from diverse backgrounds and circumstances.
  8. ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


NB: Please feel free to apply to us direct via [email protected] by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

  1. Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  2. Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  3. Your availability to work either immediately, or at short notice.
  4. Please refer to the Role Requirements section above - your CV must address the requirements listed.


Other preferable/desirable details to include on your CV, if applicable:

  1. Any local authority/public sector experience
  2. Any relevant qualifications held or being studied for.


Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via [email protected] but please quote both the job reference and job title exactly as they appear below:
Job Ref: K&C 5221255
Housing Manager - Housing Solutions
Client Category: Local Authority

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

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If you do not have a CV available right now please use this form to send yourself a reminder. When your CV is available, simply click the link in the email or alternatively reply to that email with your attached your CV.

Job Ref: K&C 5221255
Housing Manager - Housing Solutions
Client Category: Local Authority

CV Tips

Your CV needs to be current with your most recent role. We won’t be able to submit it with any unexplained gaps in employment. It will save time and improve your chances of success if we can put your CV forward immediately without having to ask for revisions.

Your CV must cover the “Essential Requirements” of the role. Ideally you will address the “Essential Requirements” on each job description page directly, in a bullet point list. Please include any DBS details and other qualifications called for.

Your CV should clearly state that you are available to start work either immediately, or at short notice. In general, our clients are unable to work with notice periods of more than 1 week from the point at which a role is offered, 2 weeks at the very most.

We do not put forward covering letters, so please ensure that your CV in contains all relevant information being called for.

We recommend that you consider sending us a CV suitably tailored CV for each role that you apply for. Job board aggregator sites will generally store only one version of your CV, which can be a bit limiting, so this is to your advantage.

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